Company Profile

This lovely family run business are specialist suppliers to veterinary hospitals and surgeries. They pride themselves on supplying quality products at competitive prices with a prompt delivery and personal service. From product ranges and special offers, to ease of ordering, they aim to provide the very best, with the least stress. This is a great opportunity to be part of a growing organisation, working within a really friendly supportive team.

Position Expectations

This position involves being the first point of contact with customers placing orders over the phone, via email and online. Excellent customer service skills are essential, coupled with very good administration and organisation skills. Experience of sales order processing would be extremely beneficial as well as a working knowledge of Sage. Due to the company being based in a lovely rural location on the outskirts of Canterbury, own transport is essential.

Key Duties

• To liaise with customers placing orders on a daily basis.
• To accurately update Sage and the company’s CRM system extremely efficiently
• To actions any requests customers may have and liaise with internal colleagues to make sure these requests take place
• To undertake general administration duties relating to the service and sales provided
• To undertake reception duties and be the first to answer the phone
• To provide excellent customer service and be very professional at all times
• To have the ability to work under pressure and to tight deadlines, this is a very busy role

This role offers a very competitive salary, the location is a very lovely rural setting, employees are rewarded for their hard work and there is the scope to progress within this growing organisation. The standard working hours are 8:00am until 5:00pm Monday to Friday.