Life feels better when you love your job…

Here at Vanquis we do, and it’s what we believe has contributed most to our success.
Our business has grown so much since we started in 2002 and we’ve achieved this growth by encouraging our employees to put ideas forward, make decisions and constantly improve the service we provide for our customers.

Optimising and planning staffing levels across our Contact Centres is vital to our success, with the right people in the right place at the right time we can ensure that we’re always there for our customers and give them the best possible service.

We’re now looking for someone to join the team who’ll be able to use their analytical experience to drive operational efficiencies. Taking ownership of the review and improvement of policies and procedures you’ll play an important role in helping to plan staffing levels and the way we communicate with our customers.

This is a great role for someone looking to take the next step in their career.

What we’re looking for and what you’ll get in return:

• Being educated to Degree level (or equivalent) in a numerate or science based subject will enable you to hit the ground running and provide excellent analytical insight
• Someone with a positive can-do attitude?
• You’ll use yourgreat communication skills to express complex concepts in appropriate terms to audiences of all seniorities
• As an excellent team player, you’ll benefit from working with a dedicated and hard working team who’ll look to you as a subject matter expert
• With a positive outlook you’ll benefit from working in an environment where work-life-balance is important; and where our customers and colleagues are at the heart of our decisions

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers