We are currently recruiting for a lovely, large corporate client located on Kings Hill for a number of new opportunities all within their Pet Insurance Team due to planned and continued growth.

It is important to qualify there are a number of positions available, from Pet Insurance Claims Assistants, to Pet Insurance Claims Assessors or Pet Insurance Claims Handlers and therefore, we are in a position to consider a broad spectrum of candidates, but ultimately, you will require detailed knowledge of animal care in one capacity or another.

The salaries available are again largely dependent on your level of experience.

A) You may already be working in a Pet Insurance Claims Assessor or Handler position, looking to change the
company you are working for?
B) You may be working within general insurance claims already and be interested to pursue a career within Pet Claims?
C) You may perhaps have started a veterinary nursing qualification, but for whatever reason, decided not to complete it
or who was unable to achieve it.
D) You may be a qualified Vet Nurse wishing to come away from the practice side and move into a Pet Claims related
position?
E) You may be an individual who has worked within a vet practice and picked up the claims handling and animal care
knowledge along the way and feel you could apply yourself to one of these positions?

Whatever your level of experience, you will become a member of the Pet Claims Team and will receive on the job training and support, within a super friendly and professional team and also amazing working conditions!

Whilst there are slight variances within the different job descriptions (ie. for Assistant, Assessor or Handlers), ultimately it’s all about ensuring a smooth claims journey for the client who is making the claim, delivering outstanding levels of customer care and will involve a combination of the following:

Handling the initial incoming call from the general public making the claim
Registering the claim (first notification of claim) onto the system or updating the existing claim
Gathering any necessary information required in an efficient and timely manner
Keeping the customer informed at all times (working to the principals of Treating Customers Fairly, or basically, as you would wish to be treated)
Updating the system records accurately and clearly in order to reflect the claim journey
Liaising with your colleagues within the team enabling decisions to be made
Making the decision on the claim within your limits of authority

Additional skills we are seeking:
Excellent written and verbal communication skills
The ability to prioritise workloads and work to deadlines
Outstanding interpersonal skills
Organised and methodical
The ability to deliver in terms of exceptional levels of customer service

Applicants must be educated to a minimum GCSE standard or equivalent.

If you would like to be considered for one of the above, please email your CV over asap and potentially suitable applicants will be contacted asap.

Email: Heather@rsfl.co.uk