Customer Service Executive – Motorcycle Brand
  Up to £25,000
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


An experienced Customer Service Executive with a ‘can do’ attitude and the ability to self-motivate is required to join a leading automotive brand acting as the main administrator and customer interface for a programme of motorcycling activities.

With excellent communication skills and demonstrable excellence in accuracy and attention to detail, you will take ownership of the front and back of house roles, providing a superb level of customer service to the public in a friendly, efficient and professional manner.

Key skills and responsibilities:

• Providing high quality, on-brand responses to day-to-day telephone, email and website enquiries - responding to all queries in a professional manner
• Using in depth knowledge and experience to advise customers on courses and bike choices
• Acting as the first point of contact for all customer experience management and complaint resolution
• Managing, maintaining and improving the programme bookings systems and database
• Assisting to help fill and sell courses and tours e.g. eNewsletters, direct communication etc.
• Accurately administering all programme paperwork
• Ensuring the programme website is kept relevant and up to date
• Assisting in providing dates, feedback and information for the creation of the annual programme of activities
• Arranging and managing distribution of Activity Brochures and other relevant materials
• Promotion of the programme/activities including the monitoring of sales and devising proactive tactical activity for publicity and promotion for underperforming areas
• Compiling weekly, monthly and year-end availability and sales reports
• Legal and administrative paperwork management
• Creation, copywriting and distribution of the regular e-newsletter
• Pro-actively seeking to place journalists on courses and experiences as agreed

The ideal candidate will be able to:

• Develop productive relationships across the team, dealers and suppliers
• Communicate verbally and in writing in an assertive, accurate and understandable manner
• Ensure that jobs are produced to budget
• Drive for success when under pressure
• Demonstrate working knowledge of Microsoft office, in particular the use of Excel and Word to an intermediate level
• An interest in Motorbikes would also be desirable

In return, you will receive a competitive salary and the opportunity to develop your career within a highly reputable company.

To be considered for this opportunity, please contact Jared on 01892 571105 or email jared@tnrecruits.com


Advertiser: Agency

Reference: JM/CSE

Posted on: 2018-03-19 14:31:16

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Customer Service Executive – Motorcycle Brand
  Up to £25,000
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


An experienced Customer Service Executive with a ‘can do’ attitude and the ability to self-motivate is required to join a leading automotive brand acting as the main administrator and customer interface for a programme of motorcycling activities.

With excellent communication skills and demonstrable excellence in accuracy and attention to detail, you will take ownership of the front and back of house roles, providing a superb level of customer service to the public in a friendly, efficient and professional manner.

Key skills and responsibilities:

• Providing high quality, on-brand responses to day-to-day telephone, email and website enquiries - responding to all queries in a professional manner
• Using in depth knowledge and experience to advise customers on courses and bike choices
• Acting as the first point of contact for all customer experience management and complaint resolution
• Managing, maintaining and improving the programme bookings systems and database
• Assisting to help fill and sell courses and tours e.g. eNewsletters, direct communication etc.
• Accurately administering all programme paperwork
• Ensuring the programme website is kept relevant and up to date
• Assisting in providing dates, feedback and information for the creation of the annual programme of activities
• Arranging and managing distribution of Activity Brochures and other relevant materials
• Promotion of the programme/activities including the monitoring of sales and devising proactive tactical activity for publicity and promotion for underperforming areas
• Compiling weekly, monthly and year-end availability and sales reports
• Legal and administrative paperwork management
• Creation, copywriting and distribution of the regular e-newsletter
• Pro-actively seeking to place journalists on courses and experiences as agreed

The ideal candidate will be able to:

• Develop productive relationships across the team, dealers and suppliers
• Communicate verbally and in writing in an assertive, accurate and understandable manner
• Ensure that jobs are produced to budget
• Drive for success when under pressure
• Demonstrate working knowledge of Microsoft office, in particular the use of Excel and Word to an intermediate level
• An interest in Motorbikes would also be desirable

In return, you will receive a competitive salary and the opportunity to develop your career within a highly reputable company.

To be considered for this opportunity, please contact Jared on 01892 571105 or email jared@tnrecruits.com


Advertiser: Agency

Reference: JM/CSE

Posted on: 2018-03-19 14:31:16

I want to receive the latest job alerts for:

jobs in Maidstone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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