An enthusiastic, methodical professional with a ‘can-do’ attitude is required to join a reputable company based in Central Tunbridge Wells as a Contractor Care Administrator. Utilising your already extensive experience and outstanding communication skills, you will act as the primary contact for any contractor queries.

Key skills and responsibilities:

• Dealing primarily with queries around pay, invoicing and contracts
• Timely performance calls (Bi-weekly/Monthly) to both contractors and client line managers
• Gaining commercial information, leads and referrals from contractors
• Running monthly audits to ensure that consultants are contacting their contractors
• Contacting customers sourced through the group website, ensuring their details are loaded onto the group database
• Updating and distributing progress and useful market information
• Training and supporting consultants on legislation
• Production and distribution of Business Intelligence reports
• Undertaking contractor on-boarding checks/compliance - ensuring internal systems are up to date
• ISO accreditation, keeping track of surveys, collecting facility management certificates, collating training results, planning and minuting management review meetings, updating the Quality Manual and QMS Folder all with the objective of passing ISO assessments.
• Visiting contractors onsite

The ideal candidate will have excellent Microsoft Word and Excel skills along with strong organisational abilities. In addition to this, candidates will need to demonstrate a calm and composed manner when working under pressure to ensure the highest standards of customer service are achieved.

In return, you will receive a competitive salary and the opportunity to develop a successful career within a highly regarded company.

To apply, please contact Ellie on 01892 571105 or email ellie@tnrecruits.com