ATS Application Software Support
Kings Cross
6 month Fixed term contract
Circa £23k Pro rata
VR/02247R

This is a unique opportunity to work for a Global Advertising company on a 6 month fixed term contract. Ideally we are looking for candidates with a Computer Science background, keen interest in software and ideally some software / application support experience, although we would very much consider recent Computer Science Graduates with the right attitude and some form of customer services experience

You need to be highly organised and able to handle a range of tasks simultaneously. You will be self-motivated and take satisfaction from getting things done - on time and to the required standard. You will need tenacity, adaptability and resilience to make things happen under time pressures - reprioritising tasks on a regular basis.
You will be an effective communicator and team player with the ability to win others over and develop effective working relationships. Your candidate focus will enable you to exceed expectations, handle minor difficulties and come up with effective solutions. You must demonstrate a concern for quality and accuracy in your work, particularly in spelling, grammar and data entry. You must also be reliable and follow internal procedures consistently.

You will support Project Managers in the delivery of excellent service to clients and their candidates. Those services comprise resourcing using a bank of experienced HR professionals to support clients with the delivery of application screening, volume telephone/video interviews and the provision of interviewers/assessors.
You’ll need to be extremely well organised, adaptable to a fast-paced environment and have an eye for detail. You will have excellent communication skills and confidently communicate with both candidates and clients. You will need to have excellent time management skills, be personable and approachable and show a dedication for driving customer satisfaction.
Tasks and Responsibilities
· Systems Support
You will have an investigative and enquiring approach to managing system-related queries and the technical aptitude to provide first-line support. (You will receive full software training as part of your induction programme.)
You will be responsible for processing candidates through the selection stages, i.e. inviting candidates for ability/psychometric testing, sending regret correspondence
· Candidate Query Resolution
As first point of contact, you will deal with candidates’ call and email queries efficiently (within the agreed SLA for each project) and professionally; seeking at all times to give excellent customer service.
· Associate Coordination
You will be responsible for supporting Project Managers in the coordination of associate resource at designated stages of any given campaign.
· Assessment Centre support
On occasion, you will be responsible for coordinating and collating candidate applications and assessment materials in advance of each event.
· General Team Support
In this role you will be relied upon to support the wider Resourcing team. This will include a range of ad-hoc tasks including project and client research, the compilation of notes and feedback from internal meetings and providing administrative support throughout the peaks and troughs of the recruitment campaign lifecycle.

Skills/ Knowledge
You’ll need to be:
§ Able to provide first line support after software training
§ Computer aptitude (MS Office suite) - Microsoft Excel in particular
§ Fluent in English, both written and spoken
§ Confident, pleasant, polite telephone manner
§ Able to manage work to deadlines
§ Able to multi-task and switch between projects

Experience
Ideally, you may have worked in a first line support role or consultancy or HR department in another type of organisation. An interest in software is crucial for this role.