Call Centre Supervisor
  Negotiable
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Call Centre Supervisor

Huntress Recruitment is proud to be exclusively representing Bose a world leading global audio technology business.

Bose are known to discerning customers throughout the world as a world leader in Home Audio, Automotive Audio, Professional Sound, Aviation Audio, Noise Reduction Technology, and Wireless Audio markets.

Bose Corporation was founded in 1964 by Dr. Amar G. Bose, then a professor of electrical engineering at the Massachusetts Institute of Technology. Today, the company is driven by its founding principles, investing in long-term research with one fundamental goal: to develop new technologies with real customer benefits.

Bose innovations have spanned decades and industries, creating and transforming categories in audio and beyond. Bose products for the home, in the car, on the go and in public spaces have become iconic, changing the way people listen to music.

Call Centre Supervisor Role

Supervise a customer contact team of about 10 - 15 Product and Technical Support Specialists and 1 peer coach, providing technical support and troubleshooting, parts order, upgrade, exchanges and return and repair transactions and problem resolution.

Responsible for the selection, development, performance management, and retention of staff. Drive the achievement of service standards, both qualitative and quantitative. Work as part of the management team to facilitate improvement in customer service levels within the department as well as across functional lines.

The job entails organising and directing the daily activities concerned to the call centre's operation.

Responsibilities

* Supervising, planning, and managing functions concerned to Call Centre environment.
* Carrying out supervision, call monitoring, coaching, training, performance management and performance reviews of all agents.
* Acting as an information source and answering agent's questions, assigning tasks, following up and giving instructions as needed.
* Responsible for completing assigned standard work which includes, coaching sessions, Quality monitoring of calls, kick- off meeting, individual development plan review, team meetings, KPI stand up meetings and managing the daily activities of call centre agents.
* Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
* Familiarity with Bose products and technology. Must be competent with MS Office. Avaya ACD experience a plus.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


Advertiser: Direct Employer

Reference: MKI 2673344

Posted on: 2018-03-12 15:03:22

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Call Centre Supervisor
  Negotiable
  Chatham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Call Centre Supervisor

Huntress Recruitment is proud to be exclusively representing Bose a world leading global audio technology business.

Bose are known to discerning customers throughout the world as a world leader in Home Audio, Automotive Audio, Professional Sound, Aviation Audio, Noise Reduction Technology, and Wireless Audio markets.

Bose Corporation was founded in 1964 by Dr. Amar G. Bose, then a professor of electrical engineering at the Massachusetts Institute of Technology. Today, the company is driven by its founding principles, investing in long-term research with one fundamental goal: to develop new technologies with real customer benefits.

Bose innovations have spanned decades and industries, creating and transforming categories in audio and beyond. Bose products for the home, in the car, on the go and in public spaces have become iconic, changing the way people listen to music.

Call Centre Supervisor Role

Supervise a customer contact team of about 10 - 15 Product and Technical Support Specialists and 1 peer coach, providing technical support and troubleshooting, parts order, upgrade, exchanges and return and repair transactions and problem resolution.

Responsible for the selection, development, performance management, and retention of staff. Drive the achievement of service standards, both qualitative and quantitative. Work as part of the management team to facilitate improvement in customer service levels within the department as well as across functional lines.

The job entails organising and directing the daily activities concerned to the call centre's operation.

Responsibilities

* Supervising, planning, and managing functions concerned to Call Centre environment.
* Carrying out supervision, call monitoring, coaching, training, performance management and performance reviews of all agents.
* Acting as an information source and answering agent's questions, assigning tasks, following up and giving instructions as needed.
* Responsible for completing assigned standard work which includes, coaching sessions, Quality monitoring of calls, kick- off meeting, individual development plan review, team meetings, KPI stand up meetings and managing the daily activities of call centre agents.
* Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
* Familiarity with Bose products and technology. Must be competent with MS Office. Avaya ACD experience a plus.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


Advertiser: Direct Employer

Reference: MKI 2673344

Posted on: 2018-03-12 15:03:22

I want to receive the latest job alerts for:

jobs in Chatham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Warehouse Supervisor

  New Appointments Group

  Up to £33800 per annum

  Rochester, Kent

Cleaning Operative

  Invicta Grammar School

  VIAT Living Wage: £11.60 per hour

  Maidstone, Kent

Field Care Supervisor

  New Appointments Group

  £25000 - £35000 per annum

  Maidstone, Kent

Cover Supervisor

 

  Actual salary £20,562 - £21,824 per annum (£23,801 - £25,262 full time equivalent)

  Swanscombe, Kent

Contract Surveyor

  Clarion Housing Group Ltd

  £41184 - £53778 per annum

  Maidstone, Kent

Cleaner Part Time

  Ashford School

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