IT Support Technician
Ashford - Based in a rural part of Ashford, you will need your own transport to access the office.
£18-25k
VR/02233R
You will be involved with our client’s customers’ day-to-day operations, so possessing excellent communication skills (both written and verbally) and efficient time management is a necessity.
You will be naturally customer-focused and a confident communicator, both written and verbally. You must be self-motivated and have an enthusiastic, proactive approach to your role.
In order to react to emergency situations twenty four hours a day we require a committed team candidate. Working hours will be on a rotational shift basis covering the hours of 6am until 10.30pm Monday to Friday and 6am until 10.30pm at weekends and bank holidays. Night shifts will also be on the rota covering 10:00pm until 06:30am.
Responsibilities:
· Email and phone communications with client and end user subscribers
· Daily checks on sites for clients
· Server and database check
· Processing PDFs
· Managing the support ticket system and replying back within SLAs
· Involved in training sessions with clients - training them on the systems
· Liaising with the development teams to fix errors
· Helping to assign support projects
· Completing documentation for practices and products
· Processing data through the system and checking reliability
· Providing sales support through processing client demos and adding interactivity to sites
Desirable Technical Knowledge
· Knowledge of C# and ASP.NET, HTML or CSS
· Javascript / LINQ
· Relational databases
Qualifications and experience
A minimum of 1 year of work experience in any customer service role or 1st/2nd line support role would be required.
Experience of working in a software house would be an advantage.
Benefits
· Quick career progression
· Pension
· 25 days holiday + Bank Holidays