Are you an experienced Service Operations Manager? Would you like to work for an international company who offer exceptional training and supportive team environment? If so read on…

Within this role you will be responsible for managing the day to day operations of a service team including 2 Service Schedulers and 8 Field Service Engineers.

You will provide leadership and direction to the Service Schedulers and the field based Service Engineers, to ensure that an excellent standard of service is provided and maintained.

Reasons to work at our client:

* A successful company who have been established for 50+ years
* Modern offices with free parking
* Great training - you will have a 2-3 month handover with the current Service Operations Manager who is going on maternity leave
* Brilliant hours Monday - Friday 9am-5pm
* Barbeques in the Summer

Role Responsibilities:

* To act as the mentor and senior representative of the Service Operations team, leading by example in key areas of performance, behaviour and conduct
* To ensure maximum efficiency of the Service Engineers is achieved through the scheduler team
* Understanding and delivery of goals and objectives set by the Operations Director
* Work with the Operations Director to formulate and assist in delivery of ideas to achieve mutually beneficial departmental goals and objectives
* Be prepared to travel to meet with all Engineers on a regular basis
* Conduct appraisals for all reporting staff in accordance with the companies requirements
* Attend customer sites as required, acting as a senior representative when dealing with incidents, accidents or customer complaints
* Meet all reporting and information submission deadlines

Key tasks within your role:

* Provide the monthly shipment projections
* Achieve monthly shipment goals as forecasted using tools and resources available
* Supervise and lead the scheduling team to achieve targets, minimise engineers travel times and increase margins
* Introduce and maintain accountability for reports within the team to meet wider business objectives
* Become an integral part of the leadership team
* Be the first contact point for the departments NCR's, distribute and oversee their completion ensuring they are completed efficiently
* Responsible for authorising holiday requests for the schedulers and engineers
* Responsible for all overtime allocation and authorisation of Service Engineers
* To integrate well with your team in order to understand their needs, and offer support and guidance where practicable
* Hold weekly team meetings to facilitate good communication and planning
* Create and maintain a positive team environment displaying high levels of motivation and excellent team spirit
* Scheduling of Service Engineers to ensure commercial viability, increase work to travel ratio
* Optimise Engineers workloads utilising Post Code data, with longer term planning view
* Efficiently control the distribution of parts to minimise courier expenses
* Achieve and exceed where possible the profit contributions of the Service team as determined in the annual financial plans

Experience/Skills/Knowledge:

* Previous experience as a Service Operations Manager is essential
* Experience working within a manufacturing company is desirable
* Ability and experience in leading and motivating a team
* Able to follow reporting procedures and record timely and accurate information
* Experience in and understanding of good customer service practice
* Computer literacy
* Methodical and practical problem solving skills

If this sounds like the ideal role for you and you are happy to complete a 12 month contract then please apply today.

We look forward to your application.

Office Angels is an Equal Opportunities Employer, and works as a Recruitment Agency for Permanent vacancies.

Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions.

Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.