INSURANCE COMPLAINTS HANDLER
  £18000-£23000
  Tonbridge, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


After continuing growth, Clark James Insurance Recruitment are working with a leading Insurance company, are looking to hire several experienced Complaints Handlers to join their existing team.

This is an excellent opportunity to join a leading company who are constantly growing and looking to develop their staff and help them progress their own careers. They offer a very friendly atmosphere to work in along with great benefits.

Overview

Ensure customers are treated in a fair and consistent manner. Manage the complaints process by taking ownership of individual cases and resolving satisfactorily and in accordance with FCA / FSC and TCF principles. Develop and maintain statistical and root cause analysis in respect of complaints to aid the business in continually improving performance.  

Key Responsibilities:

Manage the process relating to customer complaints and be the focal point for all forms and formats of complaints into the business. Ensure the complaints database is updated and that information is accurate.
Ensure all complaints are handled within FCA/ FSC guidelines and timescales.
Take ownership of individual complaints from receipt to conclusion, ensuring that all are handled to the highest possible standard of customer care.
Compile monthly statistics and report on complaints status, identifying trends and potential areas of improvement.
Liaison with the FOS regarding file requests, decisions awarded and subsequent invoice payments.
In liaison with the Complaints Team Leader, identify training needs and ensure trainers within the business teams are aware and act accordingly. Keep up to date with regulatory and legislative changes.
Assist with TCF feedback and provide recommendations for improvement.
Provide input into Induction, Complaints and TCF training. .

Key Skills and Knowledge

3 years complaint handling experience is required, supported by knowledge of the FCA & FOS regulatory guidelines.  FOS case handling is desirable.
Strong customer service, negotiation and resolution skills.
High standard of written and telephone communication skills.
Motor insurance background desirable.
Immediate Interviews and Start dates available for all suitable skilled and experienced candidates.


Advertiser: Agency

Reference: DSCJ991

Posted on: 2018-09-21 16:11:05

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INSURANCE COMPLAINTS HANDLER
  £18000-£23000
  Tonbridge, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


After continuing growth, Clark James Insurance Recruitment are working with a leading Insurance company, are looking to hire several experienced Complaints Handlers to join their existing team.

This is an excellent opportunity to join a leading company who are constantly growing and looking to develop their staff and help them progress their own careers. They offer a very friendly atmosphere to work in along with great benefits.

Overview

Ensure customers are treated in a fair and consistent manner. Manage the complaints process by taking ownership of individual cases and resolving satisfactorily and in accordance with FCA / FSC and TCF principles. Develop and maintain statistical and root cause analysis in respect of complaints to aid the business in continually improving performance.  

Key Responsibilities:

Manage the process relating to customer complaints and be the focal point for all forms and formats of complaints into the business. Ensure the complaints database is updated and that information is accurate.
Ensure all complaints are handled within FCA/ FSC guidelines and timescales.
Take ownership of individual complaints from receipt to conclusion, ensuring that all are handled to the highest possible standard of customer care.
Compile monthly statistics and report on complaints status, identifying trends and potential areas of improvement.
Liaison with the FOS regarding file requests, decisions awarded and subsequent invoice payments.
In liaison with the Complaints Team Leader, identify training needs and ensure trainers within the business teams are aware and act accordingly. Keep up to date with regulatory and legislative changes.
Assist with TCF feedback and provide recommendations for improvement.
Provide input into Induction, Complaints and TCF training. .

Key Skills and Knowledge

3 years complaint handling experience is required, supported by knowledge of the FCA & FOS regulatory guidelines.  FOS case handling is desirable.
Strong customer service, negotiation and resolution skills.
High standard of written and telephone communication skills.
Motor insurance background desirable.
Immediate Interviews and Start dates available for all suitable skilled and experienced candidates.


Advertiser: Agency

Reference: DSCJ991

Posted on: 2018-09-21 16:11:05

I want to receive the latest job alerts for:

jobs in Tonbridge, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

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  Southborough Town Council

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Careers Adviser (HMP Elmley)

  CXK Limited

  £26,398 - £31,554 per annum pro rata (depending on skills and experience)

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  £26,398 - £31,554 per annum pro rata (depending on skills and experience)

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