This is a 6 month fixed term contract, working full time hours at 37 per week and the role will be based in Ashford, Kent

Main Purpose of Job:
To deliver the Work Programme in line with internal guidance to a range of individuals who meet the eligibility criteria.
You will be required to actively promote the benefits of working, to identify & generate suitable job roles and to job match with participants accordingly; therefore achieving a high conversion of participants progressing into paid sustainable work.

Key Responsibilities:
Performance:
• Work actively with participants to secure suitable employment and therefore achieve job outcome targets in line with contractual requirements
• Actively encourage participants to undertake appropriate placement opportunities in order to gain relevant experience
• Work within productivity guidelines to maximise customer facing activities - including attachment targets
• Deliver customer facing group workshops on a range of topics; inspiring individuals to achieve their goals and aspirations
• Work with individuals to develop realistic job goals and work focussed action plans
• Deliver a standard of customer service that is ‘second to none’ – evidenced through local observations and customer survey feedback

Quality & Control:
• Ensure that all activity meets or exceeds minimum contract standards and falls within PAT and other relevant contractual guidelines
• Become and remain fully conversant with all relevant DWP & Prime provider guidance and requirements
• Ensure all customer records are fully, accurately and consistently maintained and activity is recorded in a timely manner
• Protect the security of customer and other confidential data and report to line manager any suspected breaches or losses immediately
• Actively participate in team case-conferencing sessions in order to share best practices and deliver continuous improvement
• Maintain an up to date knowledge on programme related issues (e.g. benefits) via training opportunities and personal research – highlighting skill gaps as appropriate
• Maintain the boundaries of service delivery; ensuring advice and guidance is only presented on permissible knowledge areas and remains within areas of competence

Communications & Relationships:
• Establish local links with relevant stakeholders to ensure referrals and aid signposting
• Develop good relationships within local communities to positively promote the brand and work of RBLI
• Actively communicate with local employers to assist in vacancy generation and share vacancies and opportunities across the team
• Communicate in a concise and accurate manner in both written and verbal communications both internally and externally
• Communicate regularly with line manager to ensure a ‘no surprise’ culture, develop a strong verbal relationship based on trust
• Ensure a wide ranging knowledge is maintained of the sector, of Government policy agenda and of competitor activity

Skills and Experience Required:
• Ability to work within a target driven environment
• Experience of successfully delivering Welfare to Work employment programmes or a successful recruitment track record
• Attention to detail
• Strong prioritisation, workload and time management skills
• A strong communicator, both verbal & written
• IT literate
• A self motivated, resilient & tenacious self starter with strong team ethics
• Ability to effectively identify, share and use best practice to drive improvements in operational delivery
• Empathetic and approachable whilst ensuring that boundaries are maintained

Benefits:
RBLI offer 25 days holiday per annum, a Group Flexible Retirement Plan, Life Assurance and Childcare Vouchers.

If you wish to be considered for the above roles, forward your CV and covering letter including a supporting statement

* RBLI reserves the right to remove a vacancy at any time prior to the published closing date

RBLI is an equal opportunities employer.

NO AGENCIES PLEASE