We are currently recruiting for an Assistant Planner for our client based in Chatham

Your duties will be

* Undertake daily planning to maximise effectiveness of Asset Management service
* Assist in covering all emergency repairs
* Monitor the job logging report weekly to ensure all repairs raised have gone through the scheduling system
* Arrange any follow on repairs with customers
* Review works order descriptions and costs, to ensure works are diagnosed correctly
* Arrange access for works with customers and keep them informed of any changes
* Take repair requests from customers and diagnose them and schedule an appointment
* Assist in monitoring and reporting on key performance indicators
* Ensure works orders are closed down promptly and correctly



Skills Required

* Good general level of Maths and English to GCSE level or equivalent
* Experience in direct labour works planning
* Telephone communication responding to enquiries
* Planning works and operatives to meet deadlines
* Communications with Public, residents and others
* Strong customer service skills- ability to deal with difficult customers
* Self-motivated and able to develop
* Experience in monitoring and reporting upon performance
* Able to work under pressure, with experience of successfully meeting challenging targets
* Be polite and courteous to people
* Committed and able to provide excellent customer focus and service



Fixed term to 31st March 2018

Hours - 37 hours per week



Salary - £10.14 per hour

This position is due to start immediately



Connect2staff are acting as an employment agency

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.