Claims Advisor
  £17000 - £19000 per annum
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Salary: £17-19,000 depending on experience

Shift Pattern: 40 hours per week Monday to Friday 8am - 8pm

Saturday 9am - 5pm

The role of a Claims Advisor is to be part of team handling all verbal and electronic written communication with customers, third party providers, as well as being a point of contact for their clients and brokers.

This is not an assessor role, the contact team will handle first notification and ongoing claims communication with customers, brokers and clients.

Successful applicants will be required to answer incoming phone calls, emails, taking and distributing messages, as well as providing customers with information and guidance as requested and in accordance to the terms and conditions of the policy. There will be an element of telephone claims handling using a computer generated claims handling system.

Role Responsibilities

* Investigating/following up from customer queries
* Accurately recording claims data and progress
* Communicating decisions to customers
* Handling broker and client queries
* Answering customer queries via email or telephone or webchat
* Reporting and actioning (where appropriate) same day resolution complaints
* To comply with legislative requirements such as data protection and medical confidentiality
* To assist in project work or undertake projects for the claims team
* Operating the eClaims system
* To undertake any duties that may be required for the successful running of the office
* To refer to a manager when any work falls outside their area of knowledge or expertise

Personal Qualities & Key Skills

* Good communication skills, both verbal and written
* Ability to build relationships and rapport with clients and brokers
* Numerate and possessing relevant PC skills - Word & - Outlook (essential), Excel (desirable)
* Able to strike a balance between demonstrating empathy with the customer whilst making clear the policy wording/conditions
* An effective team worker and demonstrates the ability to take responsibility for resolving issues/problems
* Good attention to detail and able to work accurately to meet strict deadlines
* Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment
* Ability to exercise judgment to shift priorities and organise multiple tasks simultaneously
* Effective organisational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues

Connect2staff are acting as an employment agency in relation to this role

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 935404

Posted on: 2018-02-13 13:18:22

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West Malling, Kent

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Claims Advisor
  £17000 - £19000 per annum
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Salary: £17-19,000 depending on experience

Shift Pattern: 40 hours per week Monday to Friday 8am - 8pm

Saturday 9am - 5pm

The role of a Claims Advisor is to be part of team handling all verbal and electronic written communication with customers, third party providers, as well as being a point of contact for their clients and brokers.

This is not an assessor role, the contact team will handle first notification and ongoing claims communication with customers, brokers and clients.

Successful applicants will be required to answer incoming phone calls, emails, taking and distributing messages, as well as providing customers with information and guidance as requested and in accordance to the terms and conditions of the policy. There will be an element of telephone claims handling using a computer generated claims handling system.

Role Responsibilities

* Investigating/following up from customer queries
* Accurately recording claims data and progress
* Communicating decisions to customers
* Handling broker and client queries
* Answering customer queries via email or telephone or webchat
* Reporting and actioning (where appropriate) same day resolution complaints
* To comply with legislative requirements such as data protection and medical confidentiality
* To assist in project work or undertake projects for the claims team
* Operating the eClaims system
* To undertake any duties that may be required for the successful running of the office
* To refer to a manager when any work falls outside their area of knowledge or expertise

Personal Qualities & Key Skills

* Good communication skills, both verbal and written
* Ability to build relationships and rapport with clients and brokers
* Numerate and possessing relevant PC skills - Word & - Outlook (essential), Excel (desirable)
* Able to strike a balance between demonstrating empathy with the customer whilst making clear the policy wording/conditions
* An effective team worker and demonstrates the ability to take responsibility for resolving issues/problems
* Good attention to detail and able to work accurately to meet strict deadlines
* Dependability, attention to details, and ability to follow and interpret procedures in a fast paced, high volume work environment
* Ability to exercise judgment to shift priorities and organise multiple tasks simultaneously
* Effective organisational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues

Connect2staff are acting as an employment agency in relation to this role

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 935404

Posted on: 2018-02-13 13:18:22

I want to receive the latest job alerts for:

jobs in West Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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