Technical Support Engineer (UNIX / LINUX)
Whitstable
up to £28k
VR/02087J
We are looking for a Linux / Unix Support Engineer with 2+ years' experience to join a growing Big Data provider.
Responsibilities
• Work as part of a team providing professional and comprehensive support to customers
• Dealing with customers' technical issues by email or over the telephone on a daily basis
• Maintaining / improving technical diagnostic information for different solutions / products / customers
• Working alongside project development teams to both gain experience of the product / solution and assist in testing, integration and deployment
• Providing customer feedback on their issues as they are progressed and record any interactions within the call handling system
• Recreating problems in-house and providing evidence where bug fixes are required
• Availability to attend customer visits on very complex technical support issues that might affect sales and sales pipeline
• Provide out of hours cover for Priority 1 support calls (initially 1 weeks in every 4) - £25 per hour if called - mobile phone, laptop, etc. provided
Qualifications
ESSENTIAL REQUIREMENTS:
• Proven experience supporting UNIX environments with in-depth knowledge of at least one of the core flavours such as Sun Solaris, HP-UX, AIX, Linux (Red Hat or Suse)
• Knowledge/experience of working in distributed, cross platform server environments
• Good diagnostic skills - ability to work logically and methodically
• Good communicator - verbal and written
• Fast learner, able to multi-task and work under pressure

DESIRABLE REQUIREMENTS:
• Programming and shell scripting skills (Python/Bash)
• Knowledge of Databases and SQL
• Previous experience of clustering environments
• Experience with logical volume management
• SAN & Storage experience and exposure