Our chatham based financial company are looking for an experinced call handler to work in their head office

The key purpose of this role is to take inbound calls from customers and suppliers who require information with regard to new products. Resolve any queries they may have, provide agreements in principles, escalate complaints where required and deliver high standards of customer service.

This role is full time for 35 hours per week Monday to Friday 9 - 5

* Receive calls, provide information to the brokers and deal with any queries that they have effectively and provide excellent customer service.
* Participate actively in telephone campaigns where required for both intermediary and customer campaigns
* Deal with calls, emails and faxes, and communicate with intermediaries, internal and external contacts on outcomes as required.
* Meet and exceed, where appropriate, agreed service standards for both internal and external customers.
* Update intermediaries on the status of their client's applications; provide clear and concise communication as required and on a timely basis.
* Resolve technical queries and complaints within personal levels of expertise and escalate where necessary.
* Follow and keep up to date with current best practice and regulatory requirements and recommend improvements or changes to procedure
* Complete general administration duties and ad hoc tasks or projects as and when required
* Maintain the company's compliance standards

Previous call centre or high call handling experience is required along with strong communication skills

MS Office skills and a strong work history is required

You will also have to pass a credit check and DBS check due to the nature of the business

Connect2staff are acting as an employment agency in relation to this role

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.