Service Relationship Manager

This is an exciting opportunity for an experienced Service Relationship Manager to join an established and leading FTSE100 organisation, offering superb opportunities to develop and progress your career.

Job Description:

Working within a Technology Services Department, The Service Relationship Manager will be responsible for leading and developing the engagement of the operational Live Services relationship with an agreed group of end users (internal business areas) for all aspects of services delivered to them by understanding, defining, and supporting customer requirements.

As the Service Relationship Manager, you will establish and nurture a highly collaborative relationship, working with different areas of the business at all levels of the assigned directorate to deliver improvements to meet with business demands.

This is a rewarding opportunity for the right person, who is driven by providing excellence within a reputable and established company.

Responsibilities:
- Lead, own and develop a high performing relationship with your assigned directorate
- Contribute to the development of the service relationship management framework and implement in line with agreed strategy. Following agreed Service architectures and standards.
- Use Voice of the Customer, or similar process, ensure appropriate customer service update and feedback channels are in place.
- Promote and embed service catalogues, service management processes, tools, suppliers and standards within the target end user community.
- Provide primary point of contact for the key business stakeholders of Technology Service Operations
- Chair end user service reviews and service reporting.
- Owns actions to resolve and / or escalate issues and improvement actions with customers.
- Ensure the service catalogue is understood, and the services meet business requirements
- Provides reports, analysis and insights on service performance.
- Collaborate with Technology Business Partners and other Technology Services functions.
Identify opportunities for service innovation and continuous service improvement. Understand demand for new or changed services. Document and prioritise requirements as required. Input into service design, service catalogue, and process design and tool configuration.
When required support the Major Incident Management process.
Support the roll out of Technology projects and initiatives. Assess the impact of new services or changes to existing services and support planning and implementation of changes.
As a member of the wider operational management team; proactively support operational priorities and assist other teams across the department where required. There is also a requirement for significant business related travel.

Requirements
- Demonstrable experience of working in a Service Relationship role suitable to a FTSE100 business. Please note this role is responsible for engaging with the business, not external suppliers, and proven experience in a comparable role is required.
- Ability to demonstrate experience great interaction skills throughout a large organisation
- Experience of working in a mixed Internal and External outsourced model.
- Experience of Driving commercial and operational value from existing and new partners.
- Excellent communication skills.

What`s on Offer:
A highly competitive basic salary depending upon experience, coupled with an excellent benefits package and bonus is available as well as opportunities for long-term career progression within a recognised company.

Please send your CV or contact Kathryn Hunt at Gerrard White Consulting for more details.