Service Reporting Analyst
Exciting opportunity for an experienced Service Reporting Analystto join a FTSE100, industry leading organisation, offering superb opportunities to develop and progress your career.

Job Description:
Working within a Technology Services Department, The Service Reporting Analyst will create and publish Service Performance reports to agreed stakeholder groups and in line with agreed communications and reporting standards and processes.

The Service Reporting Analyst will contribute to and follow the agreed Live Services communications framework and standards as well as understanding requirements, and creating reporting solutions for Service Integration Operational functions.

This is a rewarding opportunity for the right person, who is driven by providing excellence within a reputable and established company.

Responsibilities:

Creating and publishing business facing performance reports e.g. service roadmaps / SIPs, updates against these roadmaps / SIPs, management reporting packs.

- Implement and manage the reporting calendar and regular timetable of activities. Support information contributors so they can adhere to timetables; proactively follow up for required information and validate / challenge as required to maintain the quality of the data.
- Contribute to analysis of data, data collection processes, systems, and tools to optimize efficiency and data quality. Summarise and highlight key issues, exceptions. Identify and report deviations and trigger exception reports when appropriate.
- Identify opportunities for improving service operations processes to drive cost and process efficiencies.
- As a member of the wider operations team; support operational priorities and assist other teams across the department where required. There may also be a requirement for business related travel.
- From time to time non-standard hours of work will be required to meet significant operational workload across group, e.g. Incidents or complex releases into the live environment.
- Demonstrate required behaviours in line with expectations of the role.

Skills & Experience required:

- Previous experience of working in a specific Service Reporting role - suitable to a FTSE100 business.
- Experience of manipulating data, spreadsheets and dashboards
- Exceptional experience of Excel, Pivot tables, V-Look-ups etc.
- EExceptional communication skills.

What\`s on offer for the successful Service Desk Analyst:
Competitive base salary depending upon experience, coupled with an excellent benefits package and bonus.