Service Operations Manager

We are currently recruiting for this leadership position within a FTSE 100 financial services group, for an experienced IT Service professional to come in and lead the Major Incident Management and Problem Management functions.

This is a great opportunity to join a market leading company offering a vibrant, dynamic, people focussed culture.

The successful applicant with be highly experienced in managing the Problem & Incident Management functions within comparable enterprise scale environments.

Responsibilities:

Provide strategic leadership in the optimisation and excecution of Problem and Incident management functions

Incident Management: Oversight of a team of 12 who have been highly effective, halving the number of major incidents over the last two years, predominantly dealing with P1 and P2 incidents, plus some escalated P3`s

Problem Management: Oversight of a team of 5 and growing, responsible for maturing and expanding the function, and championing Problem Management across technology and the wider business

Requirements:

We are looking for a dynamic leader with the ability to both lead and inspire teams, as well as too effectively communicate around major incidents to senior stakeholders at board level, able to write and present using clear and effective communications.

Previous experience leading Incident and Problem Management functions in a similar sized enterprise scale company is essential.

Good Knowledge of ITIL Theory & Frameworks

Ability to work in in a complex, highly outsourced environment with complex infrastructure

Please send your CV for more details or contact Alex Williams at Gerrard White Consulting.