We are currently recruiting for a dynamic leader with expertise in ITIL Service Management to lead the Service Relationship Management, Service Desk and Identity and Access Management (IDAM) functions for a major FTSE 100 company in Financial Services.

This is a fantastic opportunity to join a well loved brand who are a household name and a market leader in their sector. They offer a social, fast paced environment which is values driven and highly customer focussed.

We would love to hear from candidates who have experience in a similar role overseeing the delivery of comparable IT Services from an end-user perspective, supporting the business in getting the best from their suppliers in a heavily Outsourced Environment, working within comparable enterprise scale businesses.

Responsibilities:

- Oversee Service Relationship Management function, who engage with end users in the business to ensure quality of and improvements to service delivery

- Oversee Service Desk, in-house and outsourced including transformation projects

- Oversee IDAM team for technical change and governance

- Embed a Customer Engagement culture across Technology, championing the end-user customer in the provision of all IT Services

- Effectively engage end-users within the business to understand the customer, and lead the strategy to drive improvements of Services based on a clear understanding of customer requirements (occassional travel required, likely 1-2 times per month).

Requirements:

- The successful candidate will have experience in a similar Engagement focussed role in Service Management incorporating Service Desk within a comparitively sized company

- Excellent Leadership experience demonstrating an ability to motivate and inspire colleagues

- Excellent Stakeholder Management skills Internally and Externally

- Experience working in a mixed internal and external Outsourced model.

Please send your CV for more details or contact Alex Williams at Gerrard White Consulting for more details.