This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
ERP Software Support
Dartford
Up to £30k DOE
VR/02118R
Our client is a software house specialising in ERP Software. The support team provides the first point of contact for customers requiring assistance with their software and hardware. The team aims to provide a high level of customer satisfaction.
The ERP Software Support Consultant will be responsible for accurately recording customer enquiries, assigning an appropriate priority and taking ownership of providing a solution.
A key skill is to clearly determine the root of a customer enquiry, identifying the process being undertaken, the program being used and the problem experienced.
We are looking for candidates with the following experience:
• Previous ERP Software knowledge.
• Experience of working in a Call Centre, Helpdesk, Support Desk.
• Call Management skills (JIRA, Remedyforce, Service Now, etc.).
• Answering Telephone calls from customers.
• Logging calls accurately.
• SQL DB knowledge, compiling and building queries.
• Previous application support knowledge.
• Troubleshooting Microsoft office suite of products.
Advertiser: Agency
Reference: VR/02118R
Posted on: 2018-01-01 16:11:23
Send me Alert for jobs in:
Dartford, Kent
Email Address
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
Commercial Services Interim & Executive Search
Up to £25500 per annum
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
ERP Software Support
Dartford
Up to £30k DOE
VR/02118R
Our client is a software house specialising in ERP Software. The support team provides the first point of contact for customers requiring assistance with their software and hardware. The team aims to provide a high level of customer satisfaction.
The ERP Software Support Consultant will be responsible for accurately recording customer enquiries, assigning an appropriate priority and taking ownership of providing a solution.
A key skill is to clearly determine the root of a customer enquiry, identifying the process being undertaken, the program being used and the problem experienced.
We are looking for candidates with the following experience:
• Previous ERP Software knowledge.
• Experience of working in a Call Centre, Helpdesk, Support Desk.
• Call Management skills (JIRA, Remedyforce, Service Now, etc.).
• Answering Telephone calls from customers.
• Logging calls accurately.
• SQL DB knowledge, compiling and building queries.
• Previous application support knowledge.
• Troubleshooting Microsoft office suite of products.
Advertiser: Agency
Reference: VR/02118R
Posted on: 2018-01-01 16:11:23
I want to receive the latest job alerts for:
jobs in Dartford, Kent
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
Commercial Services Interim & Executive Search
Up to £25500 per annum
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