ERP Software Support
  Up to £30k DOE
  Dartford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


ERP Software Support
Dartford
Up to £30k DOE
VR/02118R

Our client is a software house specialising in ERP Software. The support team provides the first point of contact for customers requiring assistance with their software and hardware. The team aims to provide a high level of customer satisfaction.
The ERP Software Support Consultant will be responsible for accurately recording customer enquiries, assigning an appropriate priority and taking ownership of providing a solution.
A key skill is to clearly determine the root of a customer enquiry, identifying the process being undertaken, the program being used and the problem experienced.

We are looking for candidates with the following experience:

• Previous ERP Software knowledge.
• Experience of working in a Call Centre, Helpdesk, Support Desk.
• Call Management skills (JIRA, Remedyforce, Service Now, etc.).
• Answering Telephone calls from customers.
• Logging calls accurately.
• SQL DB knowledge, compiling and building queries.
• Previous application support knowledge.
• Troubleshooting Microsoft office suite of products.


Advertiser: Agency

Reference: VR/02118R

Posted on: 2018-01-01 16:11:23

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ERP Software Support
  Up to £30k DOE
  Dartford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


ERP Software Support
Dartford
Up to £30k DOE
VR/02118R

Our client is a software house specialising in ERP Software. The support team provides the first point of contact for customers requiring assistance with their software and hardware. The team aims to provide a high level of customer satisfaction.
The ERP Software Support Consultant will be responsible for accurately recording customer enquiries, assigning an appropriate priority and taking ownership of providing a solution.
A key skill is to clearly determine the root of a customer enquiry, identifying the process being undertaken, the program being used and the problem experienced.

We are looking for candidates with the following experience:

• Previous ERP Software knowledge.
• Experience of working in a Call Centre, Helpdesk, Support Desk.
• Call Management skills (JIRA, Remedyforce, Service Now, etc.).
• Answering Telephone calls from customers.
• Logging calls accurately.
• SQL DB knowledge, compiling and building queries.
• Previous application support knowledge.
• Troubleshooting Microsoft office suite of products.


Advertiser: Agency

Reference: VR/02118R

Posted on: 2018-01-01 16:11:23

I want to receive the latest job alerts for:

jobs in Dartford, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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