We are looking for an organised multi-tasker able to support a small but busy fundraising team who will also maintain good relationships with our donors. The candidate will need to ensure the general smooth running of the office and support the Finance Administrator. If you are a good coordinator with an eye for detail and a welcoming smile this could be the job for you.

SUMMARY OF ROLE

• To ensure the fundraising office runs smoothly including the maintenance of systems and procedures.
• To act as the first point of contact for incoming fundraising enquiries and activities
• To assist with the smooth running of the organisation
• To respond to all fundraising enquiries, requests and gifts received in a prompt, efficient and thoughtful manner within agreed timescales
• To thank donors for their gifts efficiently, within agreed timescales and in a personal manner maintaining good donor relationships
• To open and record all daily correspondence (post) as required
• To enter data onto our DonorFlex database and maintain accurate records of donations, donors’ personal information, reports sent and any other data relating to fundraising (both electronic and paper)
• To check the data input of others for accuracy
• To collate information and materials as requested by fundraisers, volunteers and supporters
• To assist with arrangements for fundraising events (before, during and after)
• To assist the Chief Executive with the writing of reports and other materials to provide feedback to donors on how their gift was used e.g. through gathering relevant information or writing draft reports
• To provide general administrative support to the fundraising team including managing diaries and deadlines
• To manage supplies of fundraising materials and office supplies
• To act as a liaison, first point of contact community groups such as Schools, Clubs or Societies
• To provide cover for colleagues if necessary
• To manage fundraiser’s records from online fundraising platforms (Just Giving, BT My Donate etc)
• To assist the Finance Administrator in the counting and recording of income from donors, fundraising events and shops
• To assist in the submission of Gift Aid claims
• And any other reasonable activity as needed for the operation of the Fundraising Office

SKILLS AND EXPERIENCE

• Excellent organisational and creative skills
• Excellent administrative and time management skills
• Ability to use own initiative; manage own workload and that of others
• Excellent ‘customer service’ skills on telephone, in writing and in person
• Commitment to, understanding and maintaining the sensitive nature of communications of our work and values
• A high standard of spoken and written English, able to present a case clearly and passionately
• Excellent numeracy
• Meticulous, high degree of accuracy and attention to detail
• Experience of working in an office environment; preferably within fundraising
• Excellent IT skills; specifically, Microsoft Office including Word, PowerPoint, Excel and Outlook, Sage Accounts additional software programs would be an advantage
• Experience of using fundraising databases (DonorFlex would be an advantage)
• Enthusiastic and positive attitude; flexible and adaptable
• Collaborative team-player who will get involved in whatever needs to be done to achieve the charity’s aims and objectives
• Current valid driving licence and use of own car