IT Lead Service Desk Engineer
  Dependent on experience
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


The lead service desk engineer is responsible for the effective delivery of desktop support via the James Villas service desk as well as ensuring that systems are delivered in compliance with SOX.
With the assistance of a service desk engineer, the supervisor will act as first line support for desktop and office applications to the business. They will supervise the work of the service desk engineer reporting to them, ensuring their work is prioritised and completed within agreed deadlines. The supervisor will work closely with the shared services team when incidents arise with network and server infrastructure.

Operational Responsibilities
- Oversee the build and maintenance of all desktops, laptops and mobile devices within James Villas.
- Ensure that desktops meet business agreed compliance standards, ensuring antivirus and hardening processes are followed and maintained.
- Prioritise and schedule work for the service desk team.
- Oversee the JVH service desk issues and respond within agreed SLA’s.
- Work with the shared services team, escalating infrastructure and network issues so they are resolved within agreed timescales.
- Ensure that daily/weekly system checks are completed as specified, as well as review and amend to maintain relevance.
- Manage the starters and leavers process.
- Manage access control to applications, systems and buildings. This will require regular reviews to check appropriate access is granted to all users.
- Manage the monitoring of IT systems and ensuring alerts are acted upon in a timely manner.
- Review, monitor and oversee system backup processes, ensuring all key data is backed up in line with SOX and BCP requirements.
- Work with audit teams to conduct penetration tests and then assist to resolve deficiencies.
- Monitor all changes to systems to check for compliance with agreed SOX change management processes.
- Set team objectives, monitor and evaluate performance of engineers, and provide feedback and mentoring.

Requirements

Formal Education & Certification
• A college level or equivalent qualification in an IT, science, or management information systems subject is preferred, although significant work related experience will be considered.
• At least 1 years related work experience in a support role.
• Any professional qualifications related to desktop support (MCSA) or service desk process (ITIL foundation) an advantage

Knowledge & Experience
• Experience in a hardware or application support role
• Knowledge of desktop infrastructures (Windows), active directory and office applications
• Knowledge of ITIL processes is advantageous

Key Personal Attributes
• Keen attention to detail.
• Excellent organisational skills to balance the varied nature of role
• Good communication skills and the ability to tailor style to the audience, whether that be technical or not.
• Experience working in a team-oriented, collaborative environment, professional at all times, supportive, and follows proper escalation paths.


Advertiser: Direct Employer

Reference:

Posted on: 2017-11-30 16:29:05

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IT Lead Service Desk Engineer
  Dependent on experience
  Maidstone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


The lead service desk engineer is responsible for the effective delivery of desktop support via the James Villas service desk as well as ensuring that systems are delivered in compliance with SOX.
With the assistance of a service desk engineer, the supervisor will act as first line support for desktop and office applications to the business. They will supervise the work of the service desk engineer reporting to them, ensuring their work is prioritised and completed within agreed deadlines. The supervisor will work closely with the shared services team when incidents arise with network and server infrastructure.

Operational Responsibilities
- Oversee the build and maintenance of all desktops, laptops and mobile devices within James Villas.
- Ensure that desktops meet business agreed compliance standards, ensuring antivirus and hardening processes are followed and maintained.
- Prioritise and schedule work for the service desk team.
- Oversee the JVH service desk issues and respond within agreed SLA’s.
- Work with the shared services team, escalating infrastructure and network issues so they are resolved within agreed timescales.
- Ensure that daily/weekly system checks are completed as specified, as well as review and amend to maintain relevance.
- Manage the starters and leavers process.
- Manage access control to applications, systems and buildings. This will require regular reviews to check appropriate access is granted to all users.
- Manage the monitoring of IT systems and ensuring alerts are acted upon in a timely manner.
- Review, monitor and oversee system backup processes, ensuring all key data is backed up in line with SOX and BCP requirements.
- Work with audit teams to conduct penetration tests and then assist to resolve deficiencies.
- Monitor all changes to systems to check for compliance with agreed SOX change management processes.
- Set team objectives, monitor and evaluate performance of engineers, and provide feedback and mentoring.

Requirements

Formal Education & Certification
• A college level or equivalent qualification in an IT, science, or management information systems subject is preferred, although significant work related experience will be considered.
• At least 1 years related work experience in a support role.
• Any professional qualifications related to desktop support (MCSA) or service desk process (ITIL foundation) an advantage

Knowledge & Experience
• Experience in a hardware or application support role
• Knowledge of desktop infrastructures (Windows), active directory and office applications
• Knowledge of ITIL processes is advantageous

Key Personal Attributes
• Keen attention to detail.
• Excellent organisational skills to balance the varied nature of role
• Good communication skills and the ability to tailor style to the audience, whether that be technical or not.
• Experience working in a team-oriented, collaborative environment, professional at all times, supportive, and follows proper escalation paths.


Advertiser: Direct Employer

Reference:

Posted on: 2017-11-30 16:29:05

I want to receive the latest job alerts for:

jobs in Maidstone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Premier Work Support

  £22000 - £24000 per annum + Company Benefits and Overtime

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  The Hundred of Hoo Academy

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