Job Title: House keeper
Location: UK- Kent- Tunbridge Wells
Salary: £18,720
Hours: 5 in 7 days, 45 hours per week

Overview:

To provide a high quality and efficient cleaning service in line with agreed standards of the hotel operation. To be responsible for cleaning and tidying the hotel bedrooms and areas of the main hotel.

Key Responsibilities:

- To assist with the housekeeping operation.
- To ensure that high standards of cleanliness are maintained throughout the hotel.
- To be fully aware of all hotel services and activities.
- Be responsible for the linen and equipment supplied for his or her own use.
- Ensure that brand standards and procedures are applied.
- To liaise daily with the Housekeeping Supervisor on the activities of the hotel ensuring all Housekeeping requirements are met.
- To fulfil the minimum standards of cleanliness with the goal of exceeding them.
- To provide a friendly customer orientated service to clients and guests.
- To issue and replenish domestic supplies where necessary ensuring customers do not go without.
- To ensure that client requests are responded to quickly and efficiently and to investigate any complaints and take appropriate action to deal with them in a timely manner.
- Undertake other reasonable responsibilities and projects as instructed by their line manager.
- To record and report all faults and damage arising to Maintenance.
- To ensure all housekeeping equipment is used safely and effectively.
- To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
- To record, report and process lost property according to hotel procedures.
- To attend training when required.
- To adhere to Company processes with regard to Data Protection, Financial Crime and Treating Customers Fairly

Key Skills and Knowledge:

- Previous experience of housekeeping / cleaning in a hotel is desirable.
- Ability to follow established procedures and systems
- Flexible attitude to accommodate customer needs through morning, evening and weekend work according to hotel occupancy.
- Ability to work under pressure
- Self-motivated and also experienced in working within a team