Patient Transport Liaison Officer

Location: Tunbridge Wells Hospital
Salary: £7.88 per hour
Hours: Full Time 42.5 Hours per week two week rotation earlies / lates
20 days holiday, plus 8 bank holidays

G4S Healthcare Services have opportunities for Patient Transport Liaison Officers to join our expanding Healthcare team.

Job outline:

The Patient Transport Liaison Officer is responsible for providing an effective and timely communication link with the public and health care professionals and answering any service queries or complaints

Key responsibilities:-

• To provide effective telephone answering to the general public, health care professionals, services users and other agencies.
• To receive and record all aspects of patient related information on computer terminal.
• To fully utilise the control system in recording patient related information, planning patients to the Specialist Medical Vehicles and controlling the all Specialist Medical Services resources.
• To pass journey details by telephone and mobile data terminals to vehicle crew staff and update computer system of action taken.
• To liaise with all G4S Patient Transport Contracts, staff and other agencies using the telephone and e-mail.
• To undertake duties within service procedures and instructions to ensure that performance standards are achieved.
• Participate in on-going service quality review.
• To undertake administrative duties as directed.
• Filing as appropriate and as directed.
• Other duties appropriate as may be required from time to time.
• To attend/participate in any training deemed appropriate and necessary to ensure effective performance and personal development.
• To assist with special projects as and when required.
• Comply with all G4S instructions, procedures, guidelines, protocols, policies and relevant systems and to adhere to all statutory legislation.
• This position is subject to standard G4S appraisal processes

The Ideal Candidate:

Essential Skills and Requirements:·

• Excellent oral and written communicative skills using a telephone and e-mail as a regular means of communication
• Ability to work to deadlines and handle multiple tasks effectively, at times under considerable pressure, without compromising standards of performance
• Inquisitive mind and proven questioning skills
• An assertive, but empathetic manner with the ability to work effectively as part of a team
• Demonstrate the ability to be tactful and diplomatic as required
• Ability to acquire a thorough understanding of Service procedures and instructions
• Ability to work to defined procedures and instructions
• Demonstrate high level of commitment to the provision of an efficient and effective service
• Good general level of education and knowledge of Microsoft office
• Experience within a customer orientated organisation
Desirable Skills and Requirements:·
• Experience of working in a call center environment
• Experience of using ‘Cleric’ or similar computerised scheduling and control system
• Route planning & scheduling recourses
• Willing to participate in the development of the service
• Ability to share knowledge and experience
• Geographical knowledge of the Kent and Medway area

The benefits and rewards of working for G4S:

• Company pension scheme with employer contributions
• G4S Life Assurance Scheme
• G4S Great for Savings: Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
• G4S Box Office: As an official supplier to The O2, employees have the chance to buy tickets for a range of events
• O2 Discounts: For discounted offers on handsets, tariffs and broadband
• Child Care vouchers
• Eye Care Vouchers – Free eye-tests/discounts for VDU users
• Hospital Saturday Fund (HSF) Health Plan
• Charity work- Match-IT and Payroll Giving
• Employee Care Scheme (Best Doctors and First Assist Counselling Services)

G4S is an equal opportunity employer.

Please note that this vacancy is subject to a minimum 5 year checkable employment and education history. To apply for this role, you must be a citizen of the UK for the last three years.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1974 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Our Values

SAFETY FIRST
We prioritise safety management to protect the health and well-being of our colleagues and those around us

PERFORMANCE
We seek to improve performance year on year to create long-term sustainability

EXPERTISE
We develop and demonstrate our expertise through our innovative approach to creating and delivering the right solution

TEAMWORK & COLLABORATION
We collaborate for the benefit of our customers and G4S

CUSTOMER FOCUS
We have close, open relationships with our customers which generate trust and we work in partnership for the benefit of our organisations

INTEGRITY
We can always be trusted to do the right thing

BEST PEOPLE
We employ the best people, develop their competence, provide opportunity and inspire them to live our values

CARE
We will always demonstrate the utmost care and respect for those people whose welfare and safety is entrusted to us