Insurance Property Claims Coordinator

RSFL are now looking for a driven, dynastic and people focused Claims Coordinator to join our national award winning client in Ashford.
The role is to ensure that all claims are handled in accordance within Client requirements and Group policies and procedures.

The Flooring & Accommodation Team is responsible for the appointment of a network of Insurance approved Operators and suppliers, providing alternative accommodation, facilitating removals and storage, validating flooring claims and restorations or replacement of flooring.

The Flooring & Accommodation Team will manage & own the Policyholder and Client journey throughout the entire process in accordance with Client requirements and Group policies and procedures.

This position will suit candidates with experience in administration, estate agency, Claims handling with an insurance background. Working Monday to Friday 8.30 and to 17.30 with and an hour paid lunch.


All about the Role

To effectively undertake work allocated to you by your Team Leader.
Deliver high quality customer care and support at all times whilst dealing with all elements of the Flooring reinstatement and Accommodation process of the Insurance claim.
To Ensure sound level knowledge of SLA’s and that they are adhered to and work is completed to the required standard.
Champion the delivery of consistent high quality customer service and adhere to Service standards and Group policies and procedures.
Maintain and proactively develop relationships with Clients, Suppliers and Colleagues.
Ensure relevant and timely communication with the team and clients as required.
Actively promote the principle that customers are treated fairly.



All About you!

The ability to work in a fast paced and changing environment.
Ability to apply a high level of accuracy and attention to detail.
Demonstrate a high level of customer service.
Excellent communicational skills.
Flexibility and adaptability
The ability to organise and prioritise own workload.
Working within a team environment and the ability to work under own initiative
Good computer literacy.

4 GCSE’s including Maths & English at grade C and above.

They Offer great benefits, schemes and career progression for the right candidate.

Regrettably, we are currently unable to consider any speculative CV’s, please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, please assume that your application has been unsuccessful on this occasion.