This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Fluent Technologies is part of the larger Fluent Group which has been providing Telecoms solutions for over 10 years. Expanding into IT 5 years ago, forming Fluent Technologies, both the group, and the IT business are rapidly growing and looking for a young, enthusiastic technician who can grow with the business.
As a 1st line Support Engineer you will be the first point of contact for customers, providing remote support and troubleshooting on a very mixed range of issues. The role is predominantly based in our Tunbridge Wells office, but will also require customer site visits on rare occasions where remote support cannot resolve the issue.
Although this is a 1st line role, there will be exposure to more technical issues, and the team are always happy to help and improve a colleague’s technical knowledge. We also aim to employ at 1st line level where possible, so there is plenty of scope for progression within the role.
Tasks and responsibilities:
• Resolving IT issues remotely over the phone and via email
• Troubleshooting desktop software and hardware issues
• Building, repairing and configuring desktop machines for customers
• Troubleshooting basic printer issues
• Setting up new user accounts and mailboxes
• Setting up email accounts on mobile devices
• Troubleshooting basic network issues such and incorrect TCP/IP settings
• Managing customer anti-spam, and antivirus installations
• Liaising with external suppliers in regard to equipment repair under warranty
• Daily checking of customer backups via our in house systems
• Logging all tickets in our helpdesk system
Desired skills:
• Microsoft Office and Office 365
• Operating Systems: Microsoft Windows 7, 8, 8.1 and 10
• Basic understanding of Windows networking and TCP/IP, DNS and DHCP
• Communication skills
• Good time keeping
• Capable of working well under pressure
Further Information:
A UK driving licence is essential due to occasional site visits being required.
Company branded clothing will be provided in the form of polo shirts and jumpers. We also reimburse the cost of your trousers and footwear.
Advertiser: Direct Employer
Reference:
Posted on: 2017-10-31 14:53:13
Send me Alert for jobs in:
Tunbridge Wells, Kent
Email Address
Proactive Development
Salary pay. Time and a quarter pay for overtime. Enhanced pay for experience and qualifications
Wilmington Academy
Actual salary £3,749 per annum (£22,072 full time equivalent)
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Fluent Technologies is part of the larger Fluent Group which has been providing Telecoms solutions for over 10 years. Expanding into IT 5 years ago, forming Fluent Technologies, both the group, and the IT business are rapidly growing and looking for a young, enthusiastic technician who can grow with the business.
As a 1st line Support Engineer you will be the first point of contact for customers, providing remote support and troubleshooting on a very mixed range of issues. The role is predominantly based in our Tunbridge Wells office, but will also require customer site visits on rare occasions where remote support cannot resolve the issue.
Although this is a 1st line role, there will be exposure to more technical issues, and the team are always happy to help and improve a colleague’s technical knowledge. We also aim to employ at 1st line level where possible, so there is plenty of scope for progression within the role.
Tasks and responsibilities:
• Resolving IT issues remotely over the phone and via email
• Troubleshooting desktop software and hardware issues
• Building, repairing and configuring desktop machines for customers
• Troubleshooting basic printer issues
• Setting up new user accounts and mailboxes
• Setting up email accounts on mobile devices
• Troubleshooting basic network issues such and incorrect TCP/IP settings
• Managing customer anti-spam, and antivirus installations
• Liaising with external suppliers in regard to equipment repair under warranty
• Daily checking of customer backups via our in house systems
• Logging all tickets in our helpdesk system
Desired skills:
• Microsoft Office and Office 365
• Operating Systems: Microsoft Windows 7, 8, 8.1 and 10
• Basic understanding of Windows networking and TCP/IP, DNS and DHCP
• Communication skills
• Good time keeping
• Capable of working well under pressure
Further Information:
A UK driving licence is essential due to occasional site visits being required.
Company branded clothing will be provided in the form of polo shirts and jumpers. We also reimburse the cost of your trousers and footwear.
Advertiser: Direct Employer
Reference:
Posted on: 2017-10-31 14:53:13
I want to receive the latest job alerts for:
jobs in Tunbridge Wells, Kent
Proactive Development
Salary pay. Time and a quarter pay for overtime. Enhanced pay for experience and qualifications
Wilmington Academy
Actual salary £3,749 per annum (£22,072 full time equivalent)