CUSTOMER SERVICES TEAM LEADER
Permanent, Full Time

CUSTOMER SERVICES

Grade 8 £24,944 - £27,059 pa


Maidstone – Great people, great place, great opportunity
An exciting opportunity has arisen to join our Customer Services team.

We are looking for an individual with excellent communication and organisational skills and a passion for delivering excellent customer service. You will need to have experience of working in a customer services environment, with reasonable management experience.

Managing a team of over twenty staff between two Team Leaders you will be expected to work together to ensure the customer service advisors are trained and in the right place at the right time to ensure great customer service delivery across all channels.

The Council considers this to be a customer focused roles and the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is fundamental to the role.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.

For further information or to discuss this opportunity in more detail, please contact Louise Goodsell, Customer Services Manager on 01622 602655.
To apply for the position please visit www.maidstone.gov.uk/jobs and complete the online application form or by phone on 01622 602555.

Closing Date: Sunday 22 October 2017
Interview Date: Wednesday 1 & Thursday 2 November 2017
Council Benefits: career average pension scheme, professional fee payment, flexible working (including opportunities for home working and job share), employee benefits package and generous leave entitlement.