We currently have a number of exciting opportunities within our Customer Service team based in Snodland, Kent.



Main responsibilities will include:



* Responding to written and verbal customer contacts regarding Billing, Debt or Water Service queries to meet quality, time and customer satisfaction targets
* Maintaining customer accounts to ensure that clear, accurate and timely bills are produced
* Logging all contacts from customers against the customer's account to ensure comprehensive and accurate records are available
* Attending and contributing to team meetings
* Using information and resources to ensure that skills and knowledge are kept up to date and continuously developed
* Participation of the staff stand-by roster



The successful candidate will:



* Ideally have 4 GCSE passes, grade A to C (or equivalent) including Maths and English. An NVQ Qualification Level 2 or above in Customer Service/Business Administration is also desirable. If the candidate does not hold a NVQ Qualification Level 2 or above but are working towards this level, or have limited experience in Customer Services, they may be considered for a Trainee Customer Service Advisor position.
* Have an enthusiastic customer service focus with a determination to resolve customer issues first time.
* Have a strong customer service background with a minimum of 1 year customer service experience ideally within a contact centre.
* Possess strong typing, excellent written and verbal communication and customer service skills.
* Be able to communicate positively with customers and colleagues of all levels in a busy working environment.



This post is subject to a basic criminal record check and Right to Work in the UK.



In return, we offer a competitive salary, a minimum of 25 days annual leave, a stakeholder pension scheme and life assurance scheme.

The start date for successful applicants is 23rd October 2017. Training will take place for the first 2-3 weeks so no annual leave or time off can be taken during that time.