Claims Handler
  neg
  Folkestone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Recruiting Great People – The Saga Way……
As our business moves into a new and re-energised future of growth there is a real opportunity for great people to play a significant role as part of one the UKs most iconic and trusted brands.

A fantastic opportunity has arisen to become part of our team within CHMC as a Claims Handler.
In this role you will be responsible for delivering outstanding customer service whilst ensuring all claims are handled in a proactive manner. You will support the customer in their claim and assist them to find the right claim solution for their specific needs.

You will need to be a sympathetic, caring and efficient individual with the ability to work under pressure, towards targets and have a desire to deliver exemplary customer service.

We currently have positions in our Thanet and Folkestone offices.

So, we’ve sparked your interest….now what’s in it for you?
We’re offer a great overall package, including a yearly bonus and have a wide range of excellent benefits, including private healthcare, pension scheme, social club and discounts on holidays and insurance products.

If you would like more information on this role please initially visit Saga Careers - http://www.sagacareers.co.uk/.


Requirements
Develop and maintain a thorough understanding of all Motor products, processes and claims handling techniques
Develop and practice selling skills and techniques
Able to work under pressure to achieve challenging customer service and claims handling performance targets
Strong customer service ethic to always put the interests of the customer first
Good communication skills and able to converse with customers in a friendly, cheerful, empathetic and helpful manner
Able to handle difficult customers
Ability to translate customer explanations into coherent and succinct descriptions
Think quickly and utilise questioning and reasoning techniques to establish accurate reporting of claims and claims circumstances
Produce correspondence in plain English and an understandable, well-structured format
Adaptable and flexible in meeting the needs of the customers

Responsibilities
To ensure that all telephone Claim notifications and enquiry calls are handled to the very highest standards of customer service and that business performance targets are achieved.
To provide our customers with exemplary service by dealing with all requests sympathetically, caringly, efficiently, accurately and promptly to company service delivery standards
To deal effectively with all Claims calls, optimising the use of Approved Repairers and Preferred Suppliers
Identify, and exploit, all lead generation, cross selling and upgrading opportunities
Contribute proportionately to the Team’s achievement of all its targets
Apply flexibility in working arrangements to ensure customer demands are satisfied
Progress through the Personal Development Programme and Core Skills Programme to achieve optimum level of proficiency and productivity, including attending training courses and coaching sessions.
Become multi-skilled in Sales and Customer Services and competent to deal with all products and processes
Maintain client confidentiality and act within the disciplinary code at all times.
Handle telephone notifications of new claims and deal with associated customer enquiries
Validate new claims and refer discrepancies
Make initial liability assessments
Assess application of excesses and impact on No Claims Bonus
Make arrangements for the collection, recovery, inspection and repair of customers vehicles
Produce required correspondence/faxes to customers, solicitors, repairers, engineers, suppliers, third parties and third party insurers
Authorise repairs within agreed limits
Advise customers of future steps and actions
Generate sales/cross-selling leads
Handle sales leads and lead follow up calls
To be compliant with the standards laid out by various regulatory bodies e.g. FSA or FSC.

The Individual
Patient, helpful and resilient manner
Confident, assertive and able to influence behavior
Enthusiastic and a good team player
Strong customer service ethic
Good listener and empathetic

Additional information
The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities and projects as appropriate.

All training will be provided to the successful applicants.


Advertiser: Direct Employer

Reference:

Posted on: 2017-09-11 10:43:26

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Claims Handler
  neg
  Folkestone, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Recruiting Great People – The Saga Way……
As our business moves into a new and re-energised future of growth there is a real opportunity for great people to play a significant role as part of one the UKs most iconic and trusted brands.

A fantastic opportunity has arisen to become part of our team within CHMC as a Claims Handler.
In this role you will be responsible for delivering outstanding customer service whilst ensuring all claims are handled in a proactive manner. You will support the customer in their claim and assist them to find the right claim solution for their specific needs.

You will need to be a sympathetic, caring and efficient individual with the ability to work under pressure, towards targets and have a desire to deliver exemplary customer service.

We currently have positions in our Thanet and Folkestone offices.

So, we’ve sparked your interest….now what’s in it for you?
We’re offer a great overall package, including a yearly bonus and have a wide range of excellent benefits, including private healthcare, pension scheme, social club and discounts on holidays and insurance products.

If you would like more information on this role please initially visit Saga Careers - http://www.sagacareers.co.uk/.


Requirements
Develop and maintain a thorough understanding of all Motor products, processes and claims handling techniques
Develop and practice selling skills and techniques
Able to work under pressure to achieve challenging customer service and claims handling performance targets
Strong customer service ethic to always put the interests of the customer first
Good communication skills and able to converse with customers in a friendly, cheerful, empathetic and helpful manner
Able to handle difficult customers
Ability to translate customer explanations into coherent and succinct descriptions
Think quickly and utilise questioning and reasoning techniques to establish accurate reporting of claims and claims circumstances
Produce correspondence in plain English and an understandable, well-structured format
Adaptable and flexible in meeting the needs of the customers

Responsibilities
To ensure that all telephone Claim notifications and enquiry calls are handled to the very highest standards of customer service and that business performance targets are achieved.
To provide our customers with exemplary service by dealing with all requests sympathetically, caringly, efficiently, accurately and promptly to company service delivery standards
To deal effectively with all Claims calls, optimising the use of Approved Repairers and Preferred Suppliers
Identify, and exploit, all lead generation, cross selling and upgrading opportunities
Contribute proportionately to the Team’s achievement of all its targets
Apply flexibility in working arrangements to ensure customer demands are satisfied
Progress through the Personal Development Programme and Core Skills Programme to achieve optimum level of proficiency and productivity, including attending training courses and coaching sessions.
Become multi-skilled in Sales and Customer Services and competent to deal with all products and processes
Maintain client confidentiality and act within the disciplinary code at all times.
Handle telephone notifications of new claims and deal with associated customer enquiries
Validate new claims and refer discrepancies
Make initial liability assessments
Assess application of excesses and impact on No Claims Bonus
Make arrangements for the collection, recovery, inspection and repair of customers vehicles
Produce required correspondence/faxes to customers, solicitors, repairers, engineers, suppliers, third parties and third party insurers
Authorise repairs within agreed limits
Advise customers of future steps and actions
Generate sales/cross-selling leads
Handle sales leads and lead follow up calls
To be compliant with the standards laid out by various regulatory bodies e.g. FSA or FSC.

The Individual
Patient, helpful and resilient manner
Confident, assertive and able to influence behavior
Enthusiastic and a good team player
Strong customer service ethic
Good listener and empathetic

Additional information
The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities and projects as appropriate.

All training will be provided to the successful applicants.


Advertiser: Direct Employer

Reference:

Posted on: 2017-09-11 10:43:26

I want to receive the latest job alerts for:

jobs in Folkestone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Venrec Recruitment

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