Are you interested in establishing a career in the fast paced, ever changing IT industry? If so, the below opportunity might be just what you are looking for!

JOB DESCRIPTION

Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a Technical Support apprentice.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

JOB ROLE

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

This role will initially be involved in logging support calls received by phone/email in the database ticketing system.

You will be working in a team of eight first line support staff acting as a first point of call for existing clients when they have IT issues. You will be assigning priority and managing customer expectations for each ticket to the point of resolution. You will be problem solving issues using your own knowledge and support libraries and seeking advice from colleagues.

As a Microsoft IT Apprentice you will be required to:
 Learn how to support internal systems, including Active Directory and Exchange.
 Become a valued part of the IT Support team.
 Learn how to provide technical support to marketing channels and activities.
 Assist in customer projects and support activities as skills allow.
 Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
 Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
 Learn how to handle telephone support calls as well as incoming Helpdesk emails.
 Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
 Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
 Help clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.
 Update company systems.

ABOUT THE COMPANY

You will be working in a company that specializes in providing design and advice to people on IT networks as well as first, second and third line to support businesses and organisations in the south east of England.

QUALIFICATIONS REQUIRED

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. Have a friendly personality, able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, can-do attitude from someone who isn’t afraid to ask questions.

To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in three or four other subjects at least.
You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.

You will have excellent communication skills and a brilliant telephone manner.

You will have a good telephone manner and a positive outlook.

You will be willing to work hard and eager to learn.

You will have a can do attitude, be a strong team player and have a sense of humour.

An interest in IT is mandatory!

TRAINING PROVIDED

You will be enrolled onto the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining the Microsoft certifications MTA Cloud Fundamentals, MTA Network Fundamentals, ITIL Foundation and CompTIA A+.
This apprenticeship is delivered remotely via a live virtual classroom using the very latest Microsoft technologies. These qualifications are globally recognized industry certifications and form the significant building block of IT knowledge for anybody looking to start a career in IT.

IMPORTANT INFORMATION

Location - Canterbury, CT1
Working Hours - Monday to Friday, 8.30am-4.30pm (1 hour break per day)
Wage = £200 per week
Future Prospects - We would hope the successful candidate will progress within the company to second line support and eventually a senior support role.