We are currently recruiting for a Sales Support Administrator with experience in Key Account Management.

The ideal candidate will be self-motivated and possess the ability to prioritise own workload.

Working under the instruction of the Sales Support Manager the successful candidate will demonstrate Customer Focus, attention to detail and strong organisational skills.
Sales Support responsibilities
• Answering telephones enquiries - UK and Export
• Responding to Customer Emails - UK and Export
• Daily/Weekly/Monthly reporting to Customers
• Creating new customer accounts - UK and Export
• Processing quotes and orders on IT System
• Part identification using external websites/spreadsheets
• Check part number supersessions on external websites
• Identify part lead times and confirm to the customer
• Releasing pick tickets and check back orders
• Raising commercial invoices for despatch
• Part ship and contact customers when stock is booked in
• Downloading spares guides as required
• Key Account Management /Sales support calls including calling current and lapse clients
• Customer Satisfaction Surveys – calling customers and recording responses on spreadsheet
• Issue repair job numbers to service customers
• Track units through IT system and request cost authorisation where required
• Contact Service customers for purchase orders or payment
• Booking collections with couriers
• Dealing with customer complaints and returns

(Ash Employment Services Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity).