Kent, Surrey and Sussex Community Rehabilitation Company (KSS CRC) deliver a range of rehabilitation services to people who have been sentenced by a court to either custody or community supervision and who are classed as low to medium risk. We are here to reduce re-offending and help keep safe the communities in which we operate. We believe a person can stop re-offending if they accept responsibility for their actions and the support we offer to make change happen.


The role of facilities administrator includes providing a professional reception service to all of our visitors both face to face and on the telephone, administering local finances and providing a comprehensive administrative service in relation to facilities, health and safety.


Key responsibilities:


Receiving all visitors to the building including staff, service users and contractors, ensuring contractors are supervised as required whilst on site. Processing incoming and outgoing telephone calls, taking messages and answering queries as appropriate. Booking meeting rooms. Assisting in maintaining Health & Safety and security aspects of the premises, including the testing of alarms, building evacuations, recording and monitoring use of security entry fob system.

You will be monitoring and recording expenditure, issuing travel warrants and cash, and creating and inputting invoices. You will also have responsibility for ordering stationery and assisting in the ordering of office furniture and equipment.

Undertake inputting and extracting of data on the computer system, pro-actively obtaining information from service users to ensure up to date and accurate recording. Maintaining filing systems and undertaking photocopying and faxing.

The ideal candidate will have a proven track record in a customer service role and have NVQ Level 2 in administration or equivalent, or be willing to work towards this.



Skills and ExperienceSkills and Experience


Essential:

• Professional telephone manner
• Excellent interpersonal skills, able to deal effectively and diplomatically with a wide range of people in a pro social way
• Computer skills for inputting and extracting data from information systems.
• Able to prioritise work effectively, be organised and have an ability to
multi-task.
• Numerate and literate with the ability to handle and reconcile cash.
• Experience of dealing with the public both face to face and on the telephone.
• Experience of working within a busy environment.
• Experience of defusing difficult situations.
• Experience of providing administrative support
• Able to work on own initiative
• Proven ability to work effectively as part of a team.
• Flexible and calm approach to work.
• Aged 18 or over, due to contact with sex offenders.

Desirable:

• Basic knowledge of Health & Safety in an office environment
• NVQ Level 2 in administration or equivalent, or willingness and ability to work towards this and to have evidence of customer service skills

For more information on working at KSS CRC and to apply please visit our website