Job title: Infrastructure Team Lead
Contract: Permanent
Reference: GS678
Based in: Kings Hill Kent
Department: IT
Hours: 35 hours per week
Salary: £38,000 - £41,000 per annum

About the team:

Although we’re a charity we take IT very seriously and run a truly enterprise grade operation. We have created an amazing and talented team that we’re really proud of and we need brilliant people who can inspire and deliver change even when the going gets tough.
As an organisation we face some really big challenges but we like to rise to the challenge and believe in continually improving what we do and how we do it. We believe as a team everyone’s voice is important and together we are stronger than our individual parts, so we invest in our culture and our people.
We empower our people to ensure that their role, the roles they interact with and the department as a whole is as efficient and effective as possible.

What you’ll be doing:

We are looking for an keen and motivated Infrastructure Team Lead to work in our dynamic and collaborative IT department and help us to manage and develop our small team of Infrastructure engineers. This is an exciting new role reporting in to the Senior Infrastructure & Operations manager, managing and developing the team and workload management on a daily basis.
As well as direct line management responsibility for the team, the role will work closely with IT colleagues and key business stakeholders, helping with workload scheduling and prioritisation, and ensuring that the team continues to meet the demands of its customers.
The role will act as a point of contact within the team and work with peers within the department, helping to manage major incidents and problems according to ITIL best practice.
As a line manager, the role will be work with direct reports and perform 1-2-1 meetings, appraisals, recruitment and design personal training and development plans.

You will have:

Team leader experience in a similar role working in an ITIL environment, managing technical staff. The successful candidate will have been involved in BAU support, and have worked alongside project teams in helping deliver a number of infrastructure and software development projects, and their transition into support.
The ideal candidate will have a technical background and be very comfortable managing staff, working with customers, and accustomed to delivering pragmatic resolutions to a variety of challenges.
We are looking for a self starter and strong team player who is hard working, with excellent attention to detail and who enjoys giving that extra bit to complete their workload effectively. The person needs to be result-oriented and able to adapt to fast changing environments.

Desired Experience/Skills:

• Resource and workload management
• Experience of working with technologies including Microsoft core technologies, virtualisation (VMware), networking, storage, thin client
• Excellent awareness and experience of cyber security
• Accustomed to working in an ITIL environment
• Calm under pressure
• Good analysis skills
• Excellent communication skills
• Good problem solving abilities
• Experience of financial systems

What you’ll get in return:

Salary is important but we know it’s not everything. You’ll have the opportunity to work very closely with the business and IT colleagues at all levels, so this is a great opportunity to help shape our organisations future.

There’s lots of training opportunities and you’ll have the opportunity to really develop your technical and leadership skills.
On top of this we give a generous annual leave entitlement, flexible work hours, a fantastic pension, vibrant social club and health care options.

Please note that applicants must be eligible to work in the UK.

For further information about this exciting opportunity or to apply please send your CV and a covering letter quoting reference number GS678 to humanresources@cafonline.org

If you would like to find more about our organisation, please refer to our website: www.cafonline.org.

Closing date for receiving applications is 28th August 2017.