Expense Reduction Analysts are a global franchised network of cost management Consultants. As part of our long-term and continued growth plans, we are looking for an energetic, motivated and competent individual to fill the newly created role of IT Administrator and join our European Franchise support team.

The role:

As an IT administrator, you will be responsible for maintaining the company’s IT network, servers and security systems, as well as carrying out routine configuration and instillation of IT solutions.

On a day to day basis your role is to support a small team of staff with day to day use of IT, software, hardware and consumables to ensure that everyone is operating and able to go about their daily tasks. This may include more basic tasks such as setting up new users and managing backup, security and passwords, as well as monitoring the employees’ email and internet use.

As important as IT skills are it is vital that you are a good communicator, understand how businesses work, can think and act calmly and systematically and demonstrate a positive attitude to get the job done.

We are a multinational and multilingual team so preference is given to those who not only have proficient English but one or more European languages.

Essential functions:

- The System Administrator (SA) is responsible for effective provisioning, installation/configuration operation, and maintenance of systems hardware and software and related infrastructure for the team
- The individual is responsible for technical and developmental research to enable continued innovation within the infrastructure
- The individual ensures that system hardware, operating systems and software systems are operational

Primary responsibilities:

- Support LAN’s, WAN’s, network segments, Internet and intranet systems, instillation/configuration operation and maintenance systems of hardware and software related infrastructure for the team.
- Troubleshoot problems reported by users
- Make recommendations for future upgrades
- Maintain network and security systems
- Analyse and isolate issues
- Evaluate and modify system’s performance
- Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
- Administer servers, desktop computers, printers, routers, switches, firewalls, phones, Wireless Access Points, software development, security updates and patches.

Essential Skills:

- Verbal and written communication skills
- Telephone communication skills
- Good organisation skills
- Good time management
- 2-3 years in a similar role
- Hands on experience of installing IT hardware and software
- Problem solving
- Knowledge of Microsoft technologies: Server 2008+, Windows 7 / 8/ 10, Excel, Exchange (hosted)
- Knowledge of MIS’s and CRM’s
- Knowledge of LAN knowledge- system admin
- Quality focus
- PC proficiency
- Good business English

If you are a good flexible IT administrator with a broad set of skills, are good with people and want to work in a business with a hard-working and committed team striving to achieve excellence where you can make a difference then please contact us for further details.