This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
We are now recruiting for a Sales Team Manager working within our Contact Centre. Great team building skills are essential for this position as you will be responsible for the direction, motivation and performance of a team of Sales Agents.
You will maintain and develop knowledge and skills of the team, taking responsibility for the team's productivity, KPIs and performance issues.
This role involves effective day to day deployment of staff resources in order to match call demand, maximising efficiency and achieve agreed Service Level KPIs across the P&O Ferries Contact Centre operation.
To be considered for this role, it is essential you have:
- Experience of operating and maintaining a Workforce Management System for a minimum of 100 staff
- Proven experience in a quality or sales driven Contact Centre
- Experience using Contact Centre tools such as Cisco UCCX/Avaya/Teleopti
- The ability to balance a heavy workload and aggressive timescales whilst having a high attention to detail
It would also be an advantage if you have:
- Previous travel industry experience
- Fluency in another European language
Please apply online by clicking on the 'Apply Now' button below. Please note that we are no longer accepting applications via email or post.
Feel free to visit our website www.poferries.com/en/jobs - select 'current jobs' to view all of our vacancies.
Advertiser: Direct Employer
Reference:
Posted on: 2017-07-27 12:40:02
Send me Alert for jobs in:
Dover, Kent
Email Address
Recruitment Solutions South East Ltd
Negotiable according to experience
Recruitment Solutions South East Ltd
£24-26000 + bonus
KHR - Recruitment Specialists
Up to £26500 per annum + + 10% Annual Bonus + Great Benefits
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
We are now recruiting for a Sales Team Manager working within our Contact Centre. Great team building skills are essential for this position as you will be responsible for the direction, motivation and performance of a team of Sales Agents.
You will maintain and develop knowledge and skills of the team, taking responsibility for the team's productivity, KPIs and performance issues.
This role involves effective day to day deployment of staff resources in order to match call demand, maximising efficiency and achieve agreed Service Level KPIs across the P&O Ferries Contact Centre operation.
To be considered for this role, it is essential you have:
- Experience of operating and maintaining a Workforce Management System for a minimum of 100 staff
- Proven experience in a quality or sales driven Contact Centre
- Experience using Contact Centre tools such as Cisco UCCX/Avaya/Teleopti
- The ability to balance a heavy workload and aggressive timescales whilst having a high attention to detail
It would also be an advantage if you have:
- Previous travel industry experience
- Fluency in another European language
Please apply online by clicking on the 'Apply Now' button below. Please note that we are no longer accepting applications via email or post.
Feel free to visit our website www.poferries.com/en/jobs - select 'current jobs' to view all of our vacancies.
Advertiser: Direct Employer
Reference:
Posted on: 2017-07-27 12:40:02
I want to receive the latest job alerts for:
jobs in Dover, Kent
Recruitment Solutions South East Ltd
Negotiable according to experience
Recruitment Solutions South East Ltd
£24-26000 + bonus
KHR - Recruitment Specialists
Up to £26500 per annum + + 10% Annual Bonus + Great Benefits