Senior IT Support - Sevenoaks - Kent - West Kent Housing - £28500 - 9 month FTC - Active Directory

Your new company

West Kent is a vibrant community provider of affordable homes and services to people living in the towns and villages throughout Kent.

Established in 1989, they were one of the first large scale voluntary transfers of local authority housing.
They were the first 'excellent' housing association in the country and the first gold standard Investor in People in Kent. They have an enviable reputation for helping people and communities flourish.

Your new role

As the Senior ICT Support Officer it will be your responsibility to provide second line technical support for the West Kent ICT networks and telephony, enabling West Kent to use the applications effectively and staff to work efficiently and ensure the smooth delivery of our support helpdesk.

As the Senior ICT Support Officer, you will have responsibility of;

* Management of ICT helpdesk service monitoring requests and ensuring issues are responded to within agreed service levels ensuring customer satisfaction
* Escalating issues and act as point of contact to 3rd line managed service partner
* Ensure that Active Directory is properly maintained and role based permissions are in place
* Undertake systems management tasks including, setting up of users and ICT inductions
* Ensure maintenance plans for Windows updates are in place
* Lead contact for IP Telephony
* Carry out implementation of proposed improvements in conjunction with business users and the system supplier
* Oversee the efficient handling of all queries from users regarding servers, printers, telephony, desktops and applications.
* Travel to all West Kent offices and schemes to conduct installations, repairs and maintenance.
* Provide assistance/cover for other members of the ICT team as required
* Act as point of contact for crisis management for ICT in the absence of Head of ICT

What you'll need to succeed

This is a pivotal role to the organisation, so it is vital you have a high working knowledge of Active Directory, VMware and Exchange as a minimum.

You will also need strong experience with;

* Citrix
* IP Telephony
* Microsoft O365
* Windows Server 2012, 2016
* Exchange Server 2013
* Helpdesk experience
* Crisis management/ business continuity planning
* Willing and able to learn new software and systems

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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