This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Job Purpose: To maximise cash collections through the use of both inbound and pro-active outbound telephone calls through the use of a dialler
Key Responsibilities: Negotiate early repayment of debt and update debtor management system
Obtain full details of any dispute and fast-track to Client and/or Client Services as required
Maintain diary notes, debt status codes, agreement functionality and workflows in accordance with procedures
Telephone number searches
Trace investigations
Adhoc duties as and when required
Candidate Profile – Core Competencies, Skills & Knowledge Requirements
The ideal candidate will have:
• A proven track record in a consumer collections role with an understanding of FCA and TCF guidelines
• Be able to clearly demonstrate the presence of core competencies with regards to:
o effective communication
o influencing skills
o negotiating skills
o rapport building
o customer focus
o teamwork
o focus on achievement
o quality focus
o continuous improvement
o a team player
With specific regard to some of these competencies and in addition, the Consumer Collector must be articulate, literate & numerate with excellent keyboard skills. A flexible approach is essential as additional/amended hours may be required to meet the business needs.
Personal Attributes: Strong commitment to the ethos of STA International
Hardworking and determined to deliver whatever the obstacles
Excellent attendance record
Advertiser: Direct Employer
Reference:
Posted on: 2017-07-17 11:52:49
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Maidstone, Kent
Email Address
Hays Specialist Recruitment Ltd
£28000.0 - £30000.0 per annum + Up to £30,000 per annum
Hays Specialist Recruitment
Up to £13.1 per annum + £13.10 per hour
Recruitment Consultant/Account Manager
Recruitment Solutions South East Ltd
£24-28000 + uncapped bonus (£35-40,000 OTE)
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Job Purpose: To maximise cash collections through the use of both inbound and pro-active outbound telephone calls through the use of a dialler
Key Responsibilities: Negotiate early repayment of debt and update debtor management system
Obtain full details of any dispute and fast-track to Client and/or Client Services as required
Maintain diary notes, debt status codes, agreement functionality and workflows in accordance with procedures
Telephone number searches
Trace investigations
Adhoc duties as and when required
Candidate Profile – Core Competencies, Skills & Knowledge Requirements
The ideal candidate will have:
• A proven track record in a consumer collections role with an understanding of FCA and TCF guidelines
• Be able to clearly demonstrate the presence of core competencies with regards to:
o effective communication
o influencing skills
o negotiating skills
o rapport building
o customer focus
o teamwork
o focus on achievement
o quality focus
o continuous improvement
o a team player
With specific regard to some of these competencies and in addition, the Consumer Collector must be articulate, literate & numerate with excellent keyboard skills. A flexible approach is essential as additional/amended hours may be required to meet the business needs.
Personal Attributes: Strong commitment to the ethos of STA International
Hardworking and determined to deliver whatever the obstacles
Excellent attendance record
Advertiser: Direct Employer
Reference:
Posted on: 2017-07-17 11:52:49
I want to receive the latest job alerts for:
jobs in Maidstone, Kent
Hays Specialist Recruitment Ltd
£28000.0 - £30000.0 per annum + Up to £30,000 per annum
Hays Specialist Recruitment
Up to £13.1 per annum + £13.10 per hour
Recruitment Consultant/Account Manager
Recruitment Solutions South East Ltd
£24-28000 + uncapped bonus (£35-40,000 OTE)