This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Software Support Consultant
Dartford
To £25k
VR/02040R
Our client is a software house whose Support Team provide the first point of contact for customers requiring assistance with their software and hardware. The team aims to provide a high level of customer satisfaction. Support calls are managed and prioritised in accordance with Service Level Agreements.
The Software Support Consultant will be responsible for accurately recording customer enquiries, assigning an appropriate priority and taking ownership of providing a solution.
A key skill is to clearly determine the root of a customer enquiry, identifying the process being undertaken, the program being used and the problem experienced.
Support activities include:
· Performing pre-booked tasks, such as company year-end processing
· Actively questioning the customer to obtain a clear picture of the issue faced
· Identifying a solution to the issue
· Where necessary, escalating the issue to appropriate staff
· Recording and communicating the solution to the customer
Required
· Excellent telephone manner
· Clear verbal and written communication skills
· Analytical approach to problems
· Ability to work in a structured manner
· Ability to work under time pressure
Beneficial
· Educated to Degree Level
· Basic Knowledge of databases such as MS SQL - backup & restore of data, running scripts
· Experience / knowledge of business processes such as Sales Order Processing, Accounts Records
Advertiser: Agency
Reference: VR/02040R
Posted on: 2017-07-16 16:59:16
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Dartford, Kent
Email Address
KHR - Recruitment Specialists
£25000 - £27000 per annum + + Benefits
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
Burtons Medical Equipment Ltd
Salary range per annum, £32,109 - £33,630 dependent on experience
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Software Support Consultant
Dartford
To £25k
VR/02040R
Our client is a software house whose Support Team provide the first point of contact for customers requiring assistance with their software and hardware. The team aims to provide a high level of customer satisfaction. Support calls are managed and prioritised in accordance with Service Level Agreements.
The Software Support Consultant will be responsible for accurately recording customer enquiries, assigning an appropriate priority and taking ownership of providing a solution.
A key skill is to clearly determine the root of a customer enquiry, identifying the process being undertaken, the program being used and the problem experienced.
Support activities include:
· Performing pre-booked tasks, such as company year-end processing
· Actively questioning the customer to obtain a clear picture of the issue faced
· Identifying a solution to the issue
· Where necessary, escalating the issue to appropriate staff
· Recording and communicating the solution to the customer
Required
· Excellent telephone manner
· Clear verbal and written communication skills
· Analytical approach to problems
· Ability to work in a structured manner
· Ability to work under time pressure
Beneficial
· Educated to Degree Level
· Basic Knowledge of databases such as MS SQL - backup & restore of data, running scripts
· Experience / knowledge of business processes such as Sales Order Processing, Accounts Records
Advertiser: Agency
Reference: VR/02040R
Posted on: 2017-07-16 16:59:16
I want to receive the latest job alerts for:
jobs in Dartford, Kent
KHR - Recruitment Specialists
£25000 - £27000 per annum + + Benefits
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
Hays Specialist Recruitment Ltd
£24000.0 - £25168.0 per annum + £25,168
Burtons Medical Equipment Ltd
Salary range per annum, £32,109 - £33,630 dependent on experience