This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Service Desk Support Analyst - Active Directory , Windows, Mac
Maidstone
£22k - £24k depending on experience
VR/02041R
Our client is a Global Advertising company and now has a requirement for a First Line Service Desk Analyst to act as the first point of contact for all IT-related support requests.
Excellent communication skills together with a friendly customer service approach is a must.
Supporting users on both Windows and Apple Macs and be able to work across multiple sites and shift patterns.
Main Responsibilities
· Field all incoming help requests from end users via the helpdesk ticketing system, telephone, e-mail or in person. Ensure that these are dealt with in a positive, helpful and constructive manner with the end goal being to maintain user satisfaction
· Working within a service driven team to provide both local and remote support
· Prioritise requests and schedule fixes. Assign to the appropriate team members, both Service Desk and Infrastructure
· Use the helpdesk system to record, track and document the problem-solving process
· Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained and monitored
· Basic Active Directory tasks such as password resets and account creation
· Perform other duties, as and when required, in order to provide a flexible approach to meet the needs of the business
· Help to foster strong relations between the IT Service desk and the rest of the company
Requirements
Candidates should have knowledge of some of the following platforms:
Microsoft Windows 7/8 &10 Mac OSX 10.7 and above, Microsoft Active Directory, Microsoft Office.
Excellent spoken and written English skills are essential, as you will be in direct contact with end users on a day to day basis, as well as preparing documentation and training material.
Advertiser: Agency
Reference: VR/02041R
Posted on: 2017-07-16 13:55:42
Send me Alert for jobs in:
Maidstone, Kent
Email Address
Service Operations Coordinator
Burtons Medical Equipment Ltd
Salary of £30,580 to £32,109 per annum dependent on experience
Burtons Medical Equipment Ltd
Salary range per annum, £32,109 - £33,630 dependent on experience
Canterbury Christ Church University
£44,263 - £54,395 per annum
Burtons Medical Equipment Ltd
Salary Range per annum, £33,000 - £36,600 dependent on experience
TechniFire Solutions
£18,000 - £24,000+ negotiable depending on experience
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Service Desk Support Analyst - Active Directory , Windows, Mac
Maidstone
£22k - £24k depending on experience
VR/02041R
Our client is a Global Advertising company and now has a requirement for a First Line Service Desk Analyst to act as the first point of contact for all IT-related support requests.
Excellent communication skills together with a friendly customer service approach is a must.
Supporting users on both Windows and Apple Macs and be able to work across multiple sites and shift patterns.
Main Responsibilities
· Field all incoming help requests from end users via the helpdesk ticketing system, telephone, e-mail or in person. Ensure that these are dealt with in a positive, helpful and constructive manner with the end goal being to maintain user satisfaction
· Working within a service driven team to provide both local and remote support
· Prioritise requests and schedule fixes. Assign to the appropriate team members, both Service Desk and Infrastructure
· Use the helpdesk system to record, track and document the problem-solving process
· Administration of the equipment pools, tracking equipment loans and deployment and ensuring that all hardware assets are properly logged, maintained and monitored
· Basic Active Directory tasks such as password resets and account creation
· Perform other duties, as and when required, in order to provide a flexible approach to meet the needs of the business
· Help to foster strong relations between the IT Service desk and the rest of the company
Requirements
Candidates should have knowledge of some of the following platforms:
Microsoft Windows 7/8 &10 Mac OSX 10.7 and above, Microsoft Active Directory, Microsoft Office.
Excellent spoken and written English skills are essential, as you will be in direct contact with end users on a day to day basis, as well as preparing documentation and training material.
Advertiser: Agency
Reference: VR/02041R
Posted on: 2017-07-16 13:55:42
I want to receive the latest job alerts for:
jobs in Maidstone, Kent
Service Operations Coordinator
Burtons Medical Equipment Ltd
Salary of £30,580 to £32,109 per annum dependent on experience
Burtons Medical Equipment Ltd
Salary range per annum, £32,109 - £33,630 dependent on experience
Canterbury Christ Church University
£44,263 - £54,395 per annum
Burtons Medical Equipment Ltd
Salary Range per annum, £33,000 - £36,600 dependent on experience
TechniFire Solutions
£18,000 - £24,000+ negotiable depending on experience
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