GForces is one of Europe’s largest specialist automotive digital agencies. We’re also a leading supplier of internet software and services. We work directly with vehicle manufacturers, over half of the UK’s top 200 automotive retailers, independent dealers, European operations and the Middle East’s largest vehicle distributors. GForces are a global company with the reach, knowhow and experience to enhance automotive brands and businesses so they perform at their best online.

Our digital-orientated focus helps our clients nurture more dynamic, productive relationships with their customers. At the same time, our utilisation of the most productive offline channels further expands what we can offer and deliver. We develop data-driven marketing strategies that meet the challenges of delivering to today’s connected and informed consumers and that exceed expectations.

We are looking for a highly-motivated, deliver focused individual to join our Client Services team. The team works together on the majority of our client base to help them with any training or understanding of our software, implementation of any requests, and aiding resolve any issues.

As a Client Services Executive, you will be responsible for ensuring impeccable levels of customer service is provided every day to some of the UK’s biggest motor retailers. You will need to be able to build a rapport with a customer quickly, giving them the confidence that you are able to deliver on their needs.

Your responsibilities will include:

• Accountable for taking full ownership of client issues and managing through to completion
• Provide technical support both internally and externally
• Management of multiple client activity
• Adhering to service level agreements
• Providing daily communications with existing and new clients
• Handling new client requests and raising potential software issues with our production team
• Providing ongoing guidance and training support on all GForces software products to clients
• Specialist support in liaising with third party suppliers and agencies
• Provide and communicate incident reports accordingly
• Project manage software integration and implementations post sale
• Pinpoint potential upselling and prospecting opportunities to the Sales team
• Assist with internal product training across all departments
• Manage the integration/implementation of GForces software products post sale
• Receiving incoming phone calls and answering within 3 rings
• Making regular/daily outbound phones calls to customers to update them on their issues
• Handling all incoming Live Chats

To be successful:

• Exceptional customer service skills
• A positive can-do attitude
• Strong communication skills
• Comfortable working in a fast-paced and targeted environment
• Knowledge of 2nd Line Configuration would be advantageous
• Ideally you will be available immediately


What’s in it for you?

Benefits include: Flexible working hours, Group pension plan, free onsite parking, plus much more.

If you feel that you have the skills that we are looking for then please apply now with your CV and covering letter.

ACT Talent are recruitment partners, working exclusively on behalf of GForces. All applications received directly to GForces, will be re-directed back to ACT Talent for consideration