We are currently recruiting for a Customer Services Administrator to join our dedicated, busy team for a one year maternity contract.

We operate a number of e-commerce websites and are looking for an energetic individual to be the first point of contact for all our customers. This is a demanding role, therefore you must have at least one years experience within a customer services environment. Your experience must include regular telephone contact and ideally responding to customer enquiries (via telephone & email). You must be organised, tidy and have a good eye for detail. You will be responsible for all elements of order processing from the initial telephone enquiry through to liaising with couriers.

The role also involves many aspects of office administration including maintaining office supplies, liaising with Royal Mail on a daily basis (dispatching orders & lost parcel claims)and bookkeeping.

The successful applicant will need to have a mature attitude to work and good numeracy, literacy and computer skills. You must be reliable and enthusiastic and be able to multi task, which is essential during key trading periods (such as Christmas, Father’s Day etc.).

Our e-commerce shops include a successful model car website, surf and street clothing websites and our own brand website selling belts. You will have to deal with enquiries generated through these websites and also via 3rd party platforms such as Amazon and Ebay.

The working hours are 8.45am – 4.45pm, Monday to Thursday. There will be a requirement to work some Saturdays in November and December in the run up to Christmas.

Job Description:

• All aspects of customer services including:
o Answering telephone & email enquiries
o Order processing
o Dealing with 3rd party platform enquiries
o Processing returns & refunds
o Responding to customer feedback on review websites
o Invoicing customers
o Face-to-face liaising with customers
• Office administration:
o Taking minutes
o Maintaining office supplies
o Incoming/Outgoing post
o Dealing with couriers
• Bookkeeping


Required Skills/Qualifications:

• At least one year customer services experience
• Friendly, confident telephone manner
• Strong general IT skills (competent in using office & web browsers)
• Willingness to continue until the task is completed
• Good command of English language (GCSE level C or above)
• Excellent numeric and written skills (GCSE level C or above)
• Strong administrative skills and a keen eye for detail
• Very strong and confident communications skills
• Reliability & punctual
• At least one year customer services experience

Desired Skills/Qualifications:

• Knowledge of 3rd party selling platforms (such as Amazon & Ebay)
• Experience working within an e-commerce setting
• Bookkeeping experience

We are a rapidly growing company, so there may be a possibility that this position could become permanent at the end of the contract period.

If you are interested, please send your CV along with a covering letter highlighting why you think you’d be an ideal candidate and your salary expectations to office@hardcloud.com