A great opportunity has arisen for a confident and enthusiastic Customer Services Administrator with a lively personality to join our fun and energetic technology and IT company on a full time basis. This is an office based role, where you will be coordinating with colleagues who are out at customer premises, as well as the 1st Line support team based in the same office.

The reputation of our company is in the hands of each individual so you must be keen to make a difference and be passionate about helping resolve customer issues. You will be the first person that our customers will speak to; therefore you need to act as a reliable point of contact for customers, providing advice and information.

Primary Responsibilities
• Answering incoming customer calls in a professional manner
• Keeping clear and concise documented records within a ticket system (AutoTask) to enable clarity of information for colleagues.
• Manage customer requests/faults via email, phone and tickets and allocate to the correct colleague.
• Holding calls to customers and making sure customers know we are visiting their premises
• Raising tickets from customers (phone/email) when applicable, for self and relevant colleagues
• Managing the Diary for colleagues so that site surveys and installations are booked in good time to enable all works to be carried out to deadlines.
• Purchasing of stock in a timely manner to enable equipment to be ready for installation projects.
• Managing stock and ensuring that levels are managed correctly.
• Approving purchase orders – making sure they have all been received in correctly (including subcontractors)

In addition to this, you must be a superb communicator, have the ability to document clear and concise records and have close attention to detail.

Successful candidates will have the following skills:
• Able to manage customer expectations
• A can do attitude
• Superb communicator; verbally and written
• Good, calm telephone manner
• Able to organise a large workload
• Able to prioritise a number of tasks
• Have a high standard of attention to detail
• Able to hit deadlines, or to advise MGMT and/or customers in good time if a deadline will not be hit
• Tenacious in finding a solution
• Have the ability to document clear and concise records
• At all times to represent HP Technology in a professional manner


Candidates must:
• Be able to demonstrate how you have “gone the extra mile” for a customer or shown particular attention to detail.
• Be educated to A level standard and have a C grade or higher in Maths and English GCSE.

Who are HP Technology?
HP Technology is the leading technology services provider in Kent. We specialise in the healthcare and education sectors and pride ourselves on our ability to offer something different from our competitors. We are based in Kent and look after over 600 schools, doctor's surgeries and professional businesses in the South East and London.

In the first instance, please write to Sarah O’Brien, explaining in a covering letter how you would make an extraordinary contribution and enclosing a copy of your CV.

Contact details:
Sarah O’Brien, HP Technology, Romney House, Orbital Park, Ashford TN24 0HB

Deadline: Monday 26 June 2017, successful candidates will be contacted within one week of this deadline. Previous applicants need not apply.