We are currently recruiting for a professional company that is looking for a confident individual with mortgages experience to join their organisation as a Administration Case Manager

You will provide support to the sales team by managing files correctly, achieving excellent customer service at all times and supporting other Case Managers to ensure company objectives are met.
Duties will include:

Build and maintain effective relationships with all new and existing clients
Act as the first "port of call" for clients, lenders and conveyancers with queries at any stage of the mortgage process
Ensure all correspondence with clients, lenders and conveyancers is carried out in an appropriate, accurate and timely manner
Liaise with Mortgage Consultants, keeping them up to date on the progress of specific mortgages cases and seek to resolve any queries arising
Liaise with the line manager, escalating any specific problems for discussion and resolution
Work within prescribed procedures and practices
Input, update and maintain data so that systems and files accurately reflect the current position at all times
Produce written correspondence and documents
Manage your diary system to monitor and progress cases, chasing when appropriate
Follow case progress through the completion process to legal completion and beyond

Skills and experience required:
Experience in mortgage administration and processing is ideally required
You may have worked in banking already
Adaptable and flexible
Strong Team player
Organised with good attention to detail
Effective communication skills and customer skills
Effective at Planning own work loads

Connect2staff are acting as an employment agency in relation to this role

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.