The role of a Travel Claims Advisor is to be part of team handling all verbal and electronic written communication with customers, third party providers, as well as being a point of contact for clients and brokers.

This is not an assessor role, the contact team will handle first notification and ongoing claims communication with customers, brokers and clients. Successful applicants will be required to answer incoming phone calls, emails, taking and distributing messages, as well as providing customers with information and guidance as requested and in accordance to the terms and conditions of the policy. There will be an element of telephone claims handling using a computer generated claims handling system.

Role Responsibilities:

*Investigating/following up from customer queries
*Accurately recording claims data and progress
*Communicating decisions to customers
*Handling broker and client queries
*Answering customer queries via email or telephone or webchat
*Reporting and actioning (where appropriate) same day resolution complaints
*To comply with legislative requirements such as data protection and medical confidentiality
*To assist in project work or undertake projects for the claims team
*Operating the eClaims system
*To undertake any duties that may be required for the successful running of the office
*To refer to a manager when any work falls outside their area of knowledge or expertise

It is essential that you have previous office based customer service experience, ideally within insurance or the financial services industry. You will have excellent communication skills, both verbal and written as well as strong PC skills.

Shift Pattern: 40 hours per week Monday to Friday 8am - 8pm Saturday 9am - 5pm

Excellent benefits include:

Flu Jabs
Free Merchandise
Cycle to Work Scheme
Discounted Travel Insurance
Gadget Insurance
Fun Company Events & Parties
22 days starting holiday entitlement
Employee Assistance Program
Pension Scheme with Employer Contribution
Private Medical Insurance with Bupa

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.