Brigade Electronics has been saving lives for over 40 years as a market leading provider of vehicle safety systems. We are an innovative company being the first to market with a number of products and continue to expand the technologies & services offered. We take pride in the outstanding customer support provided around the globe on our full portfolio of products which range from simple reversing alarms through to complex mobile digital recorders with remote connectivity over mobile data networks or Wi-Fi.
Due to our continuous growth we have continually exceeding our commercial targets which has created the need for a new role within the Engineering team.

We are offering an opportunity for an individual who has excellent customer service skills and technical knowledge to join as the Technical Support Specialist.
This will be an office based role within the Engineering department, you will be the first point of contact for customers to provide technical support, product knowledge and manage customer queries supported by the technical data and our Engineers.

Key Responsibilities:

• 1st line technical support
• Providing exceptional customer service
• Managing all incoming calls and emails for technical support and advice
• Pre sales technical support
• Troubleshooting customer technical issues
• Maintain and develop the FAQ database
• Develop the departments technical support capabilities and systems
• Support the AEM on training programs for internal and external customers
• Build strong relationships with customers and colleagues
• Administration of our cloud based mobile digital recorder data services

The ideal candidate will be required to have a minimum of 3 years' experience in a customer support role with a technical focus. A qualification or training in a technical services field preferably within the automotive industry will be essential.
An ability to demonstrate good level of DC circuit knowledge, computer application skills and have a methodical approach to fault finding and problem solving.