We have an apprenticeship opportunity for an organised individual to work within our support services department. Good telephone manner as well as knowledge of Microsoft Office and good numeracy & literacy skills will be an advantage. Hours 8.30 – 4.30 Monday to Friday.


All training will be given, however we hope you can bring to the table:

• The skill to creatively solve problems and propose solutions
• Ability to capture and document end-user requirements
• Creativity and strong attention to detail
• Strong interpersonal/customer service skills. Ability to communicate effectively with others
• Ability to work as part of a team
• Ability to prioritize work and multi-task in a fast paced setting, willing to take on new projects and be flexible
• Proficiency in Microsoft Office and Windows
• Good knowledge of iOS and understanding how mobile devices work
• Willing to learn; attend courses; be interested in IT and innovations


What you will be doing:

• Create and coordinate the preparation and release of electronic reports (based on www.quicktapsurvey.com solution)
• Research, review, and analyse the effectiveness and efficiency of existing reports
• Work directly with decision makers and end users to understand, define, and document current and possible future reporting goals, needs, and requirements
• Develop, coordinate distribution, and maintain reporting templates
• Research and recommend key performance indicators in order to provide better intelligence in reporting
• Identify automation and process improvement ideas and implement as needed
• Manage Company’s mobile phones, IT hardware and software: setup and issue new devices, track usage, report issues and misuse
• Repair company’s mobile iOS devices (changing batteries, screens, etc.)
• Communicate with external IT company and provide support for end-users
• Administrate Office 365 users and licences
• Other day-to-day office tasks


Interviews

First interview will be conducted over the telephone. Interviews typically run for 15 to 30 minutes. Second interview will be conducted in person at our Dartford office. Second interviews typically run for 45 to 60 minutes. Candidates are asked a range of situational, behavioural, and general questions. All candidates are asked the same set of interview questions.

Post-Interview

All short-listed candidates are notified of the outcome of their application for the position within two weeks of the interview date. The successful candidate will be asked to commence as soon as possible. A delayed start date may be agreed in special circumstances.

Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of the closing date, please assume you have been unsuccessful on this occasion.


Please e-mail C.V. in confidence via the "Apply Now" button.