GForces is one of Europe’s largest specialist automotive digital agencies. We’re also a leading supplier of internet software and services. We work directly with vehicle manufacturers, over half of the UK’s top 200 automotive retailers, independent dealers, European operations and the Middle East’s largest distributors.

The Client Services Team is currently seeking a Digital Adviser who will be the main point of contact for their dedicated client portfolio, understanding each of their customers’ business strategies.

Your responsibilities will include:

Ownership of a number of automotive retail accounts with responsibility for planning their budgets, working with clients and in-house teams to utilise these in the most effective manner.
Pro-actively contact your customer to provide recommendation & guidance along with technical assistance to improve their digital performance.
Liaise directly with the Sales, Project and Account Management teams to assist with client deliverables and ongoing initiatives and collaborate with any new opportunities and upsells.
Ongoing management of any requests, or issues, raised by your clients regarding their subscribed software.
Working with our in-house SEO, Paid Advertising and Campaign Management teams to plan and oversee marketing strategies and initiatives to drive performance and ROI.
Understand and implement functionality and design upgrades across your clients’ websites to improve usability and conversion rate.
Confidently discuss digital strategies and website performance with clients, both on the phone and face-to-face in meetings.
Using our in-house analytics platform as well as Google Analytics to analyse website performance and guide recommendations for improving ROI.


To be successful:


Actively achieve high levels of customer satisfaction
Pro-activeness
Self-directed, driven, and enthusiastic
An ability to understand clients’ needs and propose practical solutions
Confident and articulate in presenting to clients and colleagues
Strong analytical skills with the ability to interpret data constructively
Familiarity with Google Analytics
Excellent interpersonal skills, both on the telephone and in person
Strong written and verbal communication skills.
An ability to multi-task, prioritise workload and meet demanding deadlines
Flexible and able to adapt to change, comfortable with evolving requirements and a fluid working environment
The ambition to learn, improve and exceed the requirements of your role


What’s in it for you?

Benefits include: Flexible working hours, Group pension plan, free onsite parking, plus much more.

If you feel that you have the skills that we are looking for then please apply now with your CV and covering letter.

ACT Talent are recruitment partners, working exclusively on behalf of GForces. All applications received directly to GForces, will be re-directed back to ACT Talent for consideration.