Call Centre Customer Service Advisor

We are looking to recruit a team of Experienced Customer Service Advisors to join our multi-award winning family based business in Ashford Kent. Hours Monday to Friday 8.30am to 8.30pm (1-2 late shifts per week) and Saturdays 9am – 1pm (1-2 Saturdays per month), you will work on a rota basis, 37.5 hours per week. This is initially a temp role however could lead to a perm role for the right candidates.

Do you have excellent communication, listening skills, with a professional and warming telephone manner? Are you motivated by success, positive , target driven and quick thinking? Do you want to become an ambassador for a forward thinking, award winning company that holds strong values and has a solid business strategy? Then do please read on....................................

The key purpose of the role is to provide knowledgeable and accurate responses to client queries, whether it is potential or existing clients over the phone. You need to be able to handle calls efficiently to keep within service levels and direct calls appropriately.

The individual should have excellent communication skills and be able to work as part of a team to achieve individual and team targets

All about the Role!
To take incoming calls from existing clients and update or direct them accordingly. To be able to qualify potential new clients and retain their interest in claiming. Accurately detail client forms when needed. To work towards and achieve daily, monthly and yearly targets as directed by the TL’s and Contact Centre Manager.

To help generate new business through the encouragement of referrals from existing clients. Actively promote any products or services either from the client or partner organisations. Attend training sessions and actively research under own initiative to develop skills and knowledge in order to attain key levels of competency within desired time frames.

Fully utilise databases and other systems to work effectively and efficiently, providing a detailed
chronology of events in the database relating to individual clients.

All About You!
To have at least one year’s proven call centre sales Customer services experienced. Possess excellent written and verbal communication skills as well as exceptional and listening skills.

Build instant rapport, self-motivated to succeed whilst focusing on exceeding your set targets.
Ability to be empathetic and demonstrate patience with understanding.

Be skilled in sales techniques, questioning skills, to have resilience and able to overcome objections for this you need to know your products inside out and have the skill to negotiate.

Adaptable and flexible, to be organised and self-motivated with capability to work to time critical and pressurised deadlines.
Regrettably, we are currently unable to consider any speculative CV’s, please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, please assume that your application has been unsuccessful on this occasion