Senior Claims Coordinator Insurer Client

RSFL are now looking for a driven, dynastic and people focused Senior Claims Coordinator to join our national award winning client in Ashford. To support the Team Leader in effectively managing staff and ensure that all claims are handled in accordance within Client requirements and Group policy and procedures. The Technical Team is responsible for the validation and verification of all Contractor, Operator, Supplier reports, estimates, approvals and invoices.

All About the Role!

• Undertake the efficient handling of all associated costs connected with the reinstatement process. Provide a high level of technical and procedural accuracy and working within the set Delegated Authority limits.


• Allocation of work to the team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis

• Be initial referral point to team members. Ensure a high level of staff engagement. Support Team Leader for the monitoring of SLA’s ensuring that they are understood, reached and maintained on a daily/monthly basis

• Support the Team Leader in participating within the overall Audit Function including the Client Audit. Assist the Team Leader complete the file audits within deadlines as well as ensuring team members reach agreed performance targets for monthly submission to the Command Centre Manager.


• Assist team members to ensure that they are managing claims in line with client specifications, appropriate service standards, delegated authority limits and Group policies and procedures.

• Provide training, support and coaching in order to develop staff. Champion the delivery of consistent high quality customer service. Maintain a high level of personal technical competence

• Ensure team members apply technical procedural accuracy so that decisions taken are correct and appropriate to minimise any risk of leakage. Provide feedback to the Team Leader to assist with the Performance Development Review Process


• Providing systems and process training to team members as and when required. Champion continuous improvement, making recommendations on process and system improvements to their Line Manager. Provide back-up management support and advice to the team in the absence of the team leader or in periods of extreme volume.

All About You!

• People Management Skills /Coaching experience /Excellent organisational skills
• Experience of managing complex claims / Understanding and Champion for customer service
• Must have Experience of Customer Service and Claims handling in an insurance background
• Excellent computer literacy / Articulation and good telephone communication skills.
• Flexibility and adaptability / the ability to organise own workload and the ability to work in a fast paced and changing environment.

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Regrettably, we are currently unable to consider any speculative CV’s, please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, please assume that your application has been unsuccessful on this occasion.