Role: Head of IT Services and Operations

Salary: £70,000

Location: Maidstone area

The Role

Are you looking for a position which gives you the prolific London pace, in a place closer to home? Do you want to be building and directing an IT strategy to a number of clients?

An expanding IT professional services firm want to on-board a motivated, business-focused Head of IT Services and Operations. This is a fantastic opportunity to bridge the gap between technology and business strategy. You will take ownership of the IT Services and immerse yourself entirely with how they move forward, making a vast difference to high profile, market-leading clients. You will be tasked with designing, implementing, and sustaining an IT strategy to provide an excellent provision of IT services to both internal colleagues, new and existing clients.

The role requires somebody with an exceptional understanding of IT Operations and Service Delivery, transformation programmes, business development and change management. You will have extensive experience managing huge budgets, key stakeholders, demanding clients and large teams.

Responsibilities

* Advise on investment, and set budgets and financials to achieve objectives
* Be responsible for exceptional IT Services and the delivery of these into multiple clients, adhering to SLAs
* Provide leadership and mentoring to senior IT figures
* Drive improvement, change and transformation for IT Operations and Services in accordance with the business requirements and objectives
* Design and implement an IT services strategy with service delivery as a key focus
* Build relationships with new and existing clients, including key stakeholders
* Identifying improvements and adaptations to service, in order to maximise client satisfaction
* Be responsible for bid management and service bids to new clients

Experience

* Able to demonstrate a track record of excellent decision making at an extremely high level to benefit the business' strategy and operational objectives
* Experience with managing a group of third party vendors and contracts
* Extensive understanding of IT Operations, Service and Strategy
* Experience of leading IT Operations and Service within a Managed Service or Consultancy function
* Experience with managing high-profile, commercial clients
* Have a strong financial and business insight with experience of dealing with budgets in excess of £20 Million
* Ability to understand organisational objectives and to integrate IT services to achieve this
* Experience with managing change, service improvement and IT transformation within private sector environments

The Client

The client is a reputable, IT professional services firm with operations also involving HR and Finance. They work closely with a number of high-profile, commercial clients. They are looking to undergo aggressive growth, and colossal change and transformation in the way they deliver their IT Services. They need somebody up for the challenge, who has a proven track-record of delivering at a high level.

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.